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Rank 1: Guest
Posts: 2
Registered: ‎01-03-2015

Phone keeps cutting out when making calls

Hi, I have had my iPhone since August, however over the past month or so, when I make calls sometimes (not all the time) my phone will cut out so I can't hear the person I'm on the phone to and they can't hear me either, this happens when I have full signal. My phone hasn't been damaged or even dropped since I had it so i can't really work out why this keeps happening?
Hopefully someone will be able to enlighten me!
Thank you
Message 1 of 7 (27,494 Views)
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Registered: ‎04-08-2008

Re: Phone keeps cutting out when making calls

Hi

 

Please try the steps in our Network Troubleshooting thread.

 

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

Thanks,

 

Wayne

Message 2 of 7 (27,484 Views)
Rank 1: Guest
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Registered: ‎01-03-2015

Re: Phone keeps cutting out when making calls

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Happens in a few locations

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here. LU6 1LX and LU2 0NF

3) Does the issue occur if you try your SIM card in a different phone? Not sure

4) What errors are seen or heard when the issue occurs? Phone starts crackling then all sound completely cuts out

5) Does this happen on 2G, 3G, 4G or all? All

6) When did you first notice this issue? Around a month ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Intermittent, and can happen any time of the day
Message 3 of 7 (27,476 Views)
Posts: 21,549
Topics: 72
Thanks: 144
Solutions: 179
Registered: ‎04-08-2008

Re: Phone keeps cutting out when making calls

Hi @shannon_123

 

There’s an issue with your local site (76661).

 

This is showing on our network status checker.

 

Head over there, subscribe to the issue and we’ll let you know when it’s fixed.

 

Thanks,

 

Wayne

Message 4 of 7 (27,468 Views)
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Registered: ‎23-11-2015

Re: Phone keeps cutting out when making calls

I am having the exact same issue and it is not phone related as it is happing on both mine and my wifes phone. This is been happening for the last 2 weeks and as a result we have ran up a huge landline bill. 

 

1) After pasing the end of the street the issue seems to be resloved. 

 

2) Full post code is NG8 5FY

 

3) Occurs on both mine and my wifes phone - we have have reseted the handsets, however this issue only occurs at home within the postcode above. 

    

6) The issue started 2 weeks ago and has not been resloved

 

7) Happens on all calls after 10 seconds or so. There is full reception before and after the call

Message 5 of 7 (22,095 Views)
Rank 1: Guest
Posts: 1
Registered: ‎23-01-2017

Re: Phone keeps cutting out when making calls

Hi I was wondering if you can help, My phone seems to just end the call when I'm on the line talking to another person, it's been happening the past 2 months, it'll cut the call out anywhere I go and happens to everyone I call, I'll be on the phone for 3 mins then the call will end or even 10 mins it's really annoying as I'm constantly having to phone people back and especially when I phone my boyfriend the call will end every time I phone him and It's becoming quite annoying having to phone him back 4 or 5 times just to finish what I'm saying to him.
Message 6 of 7 (4,033 Views)
Posts: 20,983
Registered: ‎14-08-2011

Re: Phone keeps cutting out when making calls

@Chloeaj

 

 

Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone.

 

If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap. 

image.jpeg

 

Message 7 of 7 (4,024 Views)
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