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iOS

Post your iPhone 7 preorders updates here.

3: Seeker Silver
Hi everyone, i have just spoke to someone on chat and they said that vodafone are only receiving a small order of the iphone 7 and there my be a week delay. They said they had ordered a jet black 128gb one themselves and they had a notification to say that it would be 4-6 week delay.
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12: Established Gold
Could you let us know if yours is delivered tomorrow Amanda please?

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3: Seeker Silver
I definatly will let you all know.
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13: Advanced Member
Ordered at 9am on Friday. Still stuck on stage 2
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Community Champion (Retired)

ssrij wrote:

Shouldn't all upgrade customers get their iPhones on Friday or within a week? I mean for example I have paid the early upgrade fee to end my existing contract and start a new one so it can't be that my phone gets delayed by a month or two because what would happen to the usage/bills for that period?

I think upgrade customers would be prioritized for Friday delivery


I think that it will be dependant on what phones Vodafone receive as to who gets what.

I remember in the last release, although the exact model escapes me at the moment, no stock of one model was delivered by release date. 

Apple always prioritise stock to their own store and online sales first so if their is going to be a shortage then the Apple sales take priority.

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14: Advanced member Bronze

Well most delays seem to be about the Plus model. I have ordered the normal one, although in Jet Black. I haven't got any email/notification regarding the 3-4 weeks delay so I guess mine was entered into the system just in time before stocks ran out.

The online tracker is just useless.

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3: Seeker Silver
Just spoke to someone else on chat and they said that no one will receive a iphone 7 before launch day as apple won't allow it. Not sure if that is true or not. Only relaying what they told me.
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14: Advanced member Bronze

I just spoke to a lad from live chat as well:

Vikram: 

I want to be honest with you. I wish to tell you that the I-phone 7 has been delayed by I-phone itself. So we are going to get an update by tomorrow afternoon on this. So as advised we will get the updates by tomorrow afternoon and then only we could give you the exact dates for delivery on this.
 
I'll chase once again tomorrow afternoon to see if there's any updates
 
 
 
 
 
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3: Seeker Silver
I had the same sort of conversation as yourself and was told the same thing but then i spoke to a different advisor who told me i would receive it on the 16th. Not sure who to believe.
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2: Seeker Bronze
This is my third "launch day" iPhone order from Vodafone - both times previously I have been promised launch day phones and both times I have been let down.

iPhone 5 - ordered online for home delivery - it came a week or so after launch.
iPhone 6 - originally ordered the 128GB plus for home delivery over the phone - a collegue ordered the exact same phone over an hour later online for in store pick up - they got theirs and I never got mine - ended up getting a normal 6 in the same size a few days later.
iPhone 7 - have ordered the 128 GB plus in jet black for store pick up on Friday - delivery has again been promised for the 16th - I called as was concerned my tariff hadn't changed when it normally changes pretty instantly after upgrade. Conformation e-mail received at 7:54am last Friday.

If Vodafone don't supply this one on time then I'll be cancelling and getting a SIM only contract with another network an and sticking with my 6 for another wee while. I'm not holding out much hope for my model - judging by other forums the jet black pluses are in very short supply - I've even yet to see anyone who ordered on from Apple direct with Friday as a deliver date.
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7: Helper Silver
Just been on the phone to VF. They have confirmed that they will not receive the iPhone 7 or 7 plus until Friday. Orders to be delivered from Sat 17th. I ordered my 7 Plus upgrade (128gb - Jet Black) on Friday at 8.14am. I should expect it on Saturday....apparently.

Hmmmmm.
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3: Seeker Silver

I spoke to VF around 6pm today. When I expressed my worries about the delays, she put me on hold to check the status. She came back and said that my order was in the warehouse. I suggested that surely it should be being shipped tomorrow/Friday for a Friday delivery, and she said most likely. So I confirmed everything she said with her then she went back on herself saying that they'll most likely be shipped on release day and due to a weekend I'll be looking at a Tuesday delivery. Confusing??

 

The delivery date is the delivery date. Even though it sucks, its out of my hands. I'd just like some sort of confirmation so that I can make sure there's someone in to accept the delivery.

 

It sounds to me like everyone is being told something different and VF dont really know whats going on themselves. Each individual is just saying what they think the customer wants to hear. But TBF, eventhough it's considered bad CS, they must be stressed with all the phone calls of us! Maybe those in charge of the ordering process need to re-think things so that both us and the VF phone line teams don't get so stressed!

 

iPhone 7 128GB Black

Pre-ordered 6pm Friday 9th

Tracking status - stage 2

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8: Helper Gold

I placed my order on friday lunch time around 1pm ( added a second line ) over the phone for a 7 plus black in 32GB.

 

I received all the emails within 10 mins of coming off the phone call.

Stuck on stage 2 , confirming they had received the order.

 

When i spoke  to the lady at the time last week she confirmed it would be a release day delivery , i called CS earlier today to confirm and the guy told me that i had ordered before the phone went into backorder so will be receiving either the friday or saturday at the latest for sure.

fingers crossed 

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3: Seeker Silver
jaymz88 i had two different conversations with two different customer services people and one told me at 1st that it would be a week delay then they said i could receive it on the 16th then the second one told me i would receive a notification regarding deepivery tomorrow and would receive it on friday definitely. They both said no one will receive it before friday as apple won't allow it as the launch is not until the 16th. Not sure what to believe.
I ordered a iphone 7 128gb rose gold on the 9th at 10.30 i received 3 emails to say it had been received and then 3 text mesages to say it was accepted and my number would be changing onto my new phone. Stage 2 at the moment on the Tracker.
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13: Advanced Member
No change to status as of this morning. Still stuck on Stage 2, where I have been since Friday morning.
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2: Seeker Bronze

I pre ordered Friday morning (received a text confirming the model I ordered), no email confirmation by Momday. Called again and the girl that took my order originally on Friday left my order in 'Pending' status.

 

Guy I spoke to on Monday completed my order and I received email confirmation soon after.  In the order tracker my order is still at stage 1 this morning.  Should I be worried? Surely it should be at stage 2 by now.

 

Both members of staff on Friday and Monday confirmed I would "definitely" receive my phone on release day when I asked them the specific question about whether I would receive on the 16th.  I am not so sure now?

 

be nice for Vodafone to give people firm information on when people will receive shipping details.  If it is after say 9pm or 10pm on Thursday then so be it, people just need to know when to expect the information.

 

 

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