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SIM not activating tried 5 times 2 different sims

Ashton
2: Seeker
2: Seeker

Hi

i have just got an IPhone 7 from Vodafone direct

 

i had to get SIM from shop as not sent with phone! Great

 

shop installed last Wednesday. Have since spent 5 hours in store/phone and chat reset registration SIM 3 times and still doesn't work

 

told to return to store and get new SIM. Manager installed. Still not working. Called to back phone,They now say SIM not registered correctly by store. 

 

This is unbelievable.

 

surely the manager knows how to register a SIM, and why did the previous SIM not work

 

surely it is a faulty phone

10 REPLIES 10

Rahim
Moderator (Retired)
Moderator (Retired)

@Ashton We're really sorry to hear about your experience. 

 

Thank you for letting us know that you're now up and running with your new SIM.