Samsung gear VR

[EmilyPretty1]

I bought a Samsung galaxy s7 with yourselves 2 months ago and it said I get gear VR glasses however I haven't received them, what do I do to get them?

[BandOfBrothers]

Hi,

Was this for the Samsung Vr or Vodafones own ?

When you ordered the phone was there an option to add the Vr to the basket ?

Did you receive any confirmation that the Vr had been added ?

These offers are sometimes time limited and until availability lasts. 

[EmilyPretty1]

It was a Samsung gear VR. No it came free with the phone. I got a code which is: SBL-1000000241186392. I had the last text saying it wasn't in was on the 3th July 

[BandOfBrothers]

Ah ok. 

My suggestion would be to ring Customer Services on 191 and give them all the information you have and ask what the current status is. Sounds like an Out Of Stock issue. 

[EmilyPretty1]

Ok thanks. I've tried to ring but it says it invalid, is it because I'm with o2 now? 

[BandOfBrothers]

Customer Services via 191 is from a Vodafone Sim.

You could try Vodafone Landline Tel :03333040191

[EmilyPretty1]

None of the options that are said are valid or will answer my question. What shall I do?

[Gemma]

@EmilyPretty1 - I’m sorry to hear you’ve not received it. We can check what’s happened.

So we can access your account, please follow the steps in this private message.