Security

[DAL7]

l've had my iphone 5  reset by a Vodafone staff member without my consent. What shall l do?

[BandOfBrothers]

Hi.

Can you elaborate please. 

Was this in a Vodafone store or via their repair centre ?

What was reset ?

Typically a person needs the Apple ID Password to perform a erase all contents and settings. 

If this was in a store you could ask to speak with a manager. 

[jeffkinn]

Please give us some more information. How did this happen? What were the circumstances?

Have all settings and data been erased from the phone?

Any backups in place?