I was promised by 3 seperate salesman that I would be able to receive 4g on my iphone 5 and so agreed to upgrade my contract to a more expensive package. I have since discovered this is not the case and for the last 2 months have been chasing vodafone trying to get them to rectify this problem.
I was mis sold a more expenisve 4G contract and want to return to my old contract and be refunded the money I have lost on a product I have not been getting.
Vodafone are just useless. I don't understand where they find their employees or how they consistently provide such poor service. I have wasted hours and hours on the phone to them over the last 2 months trying to get to the bottom of this and they have done absolutely nothing to help.
Every single equally incompetent vodafone employee I speak to on the phone promises that my situation will be resolved withn 24 - 48 hours and then I will be contacted within this timeframe. Yet this never happens.
I have read countless other similar complaints regarding the exact same misselling of a 4g contract. I think it is disgusting how vodafone are doing this to their customers and more importantly, how they are doing nothing to rectify their mistakes.
I want answers and a resolution now before I take this further and file a serious complaint with Ofcom.
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