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Registered: ‎19-10-2014
Accepted Solution

USB dongle software not compatible with OS X Yosemite

I have Vodafone K4201-Z USB dongle. I updated my operating system to OS X Yosemite and since then Vodafone Mobile Broadband crashes on load. At first it asked me to download Java Runtime Environment (v. 8), which I did, but it still wouldn't work. Then I got in touch with Vodafone customer services. The guy reassured that downloading the latest software (v. 4.10.04.00) from busines.vodafone.com would fix the issue. I did that - it still crashes. The 'ReadMe' doesn't list OS X Yosemite as supported, so that would explain why it doesn't work. It's quite surprising that a company as big as Vodafone hasn't picked up the issue while OS X Yosemite was in testing for the last few months. So now I have nice and shiny operating system and a useless dongle packed with overpriced data that I can't access.

Message 1 of 49 (49,421 Views)

Accepted Solutions
Rank 1: Guest
Posts: 5
Registered: ‎16-11-2014

Re: USB dongle software not compatible with OS X Yosemite

Hello,

I put my k3806-z working on Yosemite.

1 - When u insert the dongle, just eject it .

2 - Go to System preferences -- Network and select your modem (on my case was K3806).

3 - On Telephone number just put #99.

4 - go to advanced and in model just change Dial-up to GPRS-(GSM/3G)

5 - turn back to network properties and in your dongle just press connect.

 

It works for me and i hope for you all too.

 

Regards

 

View solution in original position

Message 13 of 49 (64,505 Views)

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Rank 1: Guest
Posts: 1
Registered: ‎19-10-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

Hi From Belgium,

same for me,  Proximus/Vodafone software don't work anymore on Yosemite OS.

Hopefully I've 2 laptops and do Yosemite upgrade only on One.

It's true, how a so big company can't test there software with a beta version.!!!

Even me a small IT software developper I've Yosemite since few month!!!

Crazy! 

 

Hope they react fast...

Stephane D.

Message 2 of 49 (49,400 Views)
Posts: 21,549
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Thanks: 144
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Registered: ‎04-08-2008

Re: USB dongle software not compatible with OS X Yosemite

Hi jmarkevicius and diamondsoftware,

 

There’s isn’t currently a compatible version of the software for Yosemite.

 

We’ll have one available as soon as possible.

 

Thanks,

 

Wayne

Message 3 of 49 (49,110 Views)
Rank 1: Guest
Posts: 1
Registered: ‎21-10-2014

Re: USB dongle software not compatible with OS X Yosemite

Thank you dear Tech,

 

    for feeding back us that there's no solution. But please kindly we need a reasonable answer for the problem. What should I do so? Should I close my account with your company or Should I wait couple of days? 

 

Best of luck, in your own problems

 

Kareem Daef

Message 4 of 49 (49,040 Views)
Rank 1: Guest
Posts: 1
Registered: ‎23-10-2014

Re: USB dongle software not compatible with OS X Yosemite

We need help ASAP please. We're unable to connect through our macbooks! 

Message 5 of 49 (48,796 Views)
Posts: 1,723
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Solutions: 12
Registered: ‎07-07-2014

Re: USB dongle software not compatible with OS X Yosemite

Hi Kareemdaef and AbdelQaderAbdel…,

 

Welcome to the eForum.

 

You can check here, for when the latest software becomes available.

 

Thanks,

 

Sarah

Message 6 of 49 (48,700 Views)
Rank 1: Guest
Posts: 1
Registered: ‎07-11-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

Just want to lend my voice to the masses of dissatisfied customers.  Have been crashing my sweet macbook approximately five times a day for one month.  Turned it into a Windows 95 heap of....  Pick it up and be professional, please Vodafone.  By the way, if you need a copy of any of the kernel panic crash logs, please get in touch.

Message 7 of 49 (47,138 Views)
Rank 1: Guest
Posts: 1
Registered: ‎09-11-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

Any update yet? Am going mad with this... I have a K4201 I and have not been able to get it to work with Yosemite!

Message 8 of 49 (46,938 Views)
Rank 6: Frequent Poster
Posts: 114
Registered: ‎14-07-2009

Re: USB dongle software not compatible with OS X Yosemite

I know it doesn't fix your problem but was wondering if you had an IPhone or IPad on IOS 8 as they automatically tether with Yosemite.  Maybe you don't but if you do it could tide you over until the update for your dongle becomes available.

 

Message 9 of 49 (46,924 Views)
Posts: 10,731
Topics: 207
Thanks: 256
Solutions: 437
Registered: ‎08-06-2009

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

Hi everyone,

 

As previously advised by my team, we don't have any extra details than what's shown on the link above.

 

As and when a software update is made available, it will be posted there.

 

Thanks,

 

Ben

Message 10 of 49 (46,821 Views)
Rank 1: Guest
Posts: 1
Registered: ‎12-11-2014

Re: USB dongle software not compatible with OS X Yosemite

Hi,

has Vodafone develop a new software?I cannot use my USB key...

Message 11 of 49 (46,642 Views)
Posts: 3,045
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Solutions: 41
Registered: ‎11-10-2013

Re: USB dongle software not compatible with OS X Yosemite

Hi @MonicaPrincic,

 

As stated above we have no updates at the moment.

 

Please follow the link that's been posted on this thread and you'll be able to check for the updated version.

 

Thanks,

Matt B

Message 12 of 49 (46,395 Views)
Rank 1: Guest
Posts: 5
Registered: ‎16-11-2014

Re: USB dongle software not compatible with OS X Yosemite

Hello,

I put my k3806-z working on Yosemite.

1 - When u insert the dongle, just eject it .

2 - Go to System preferences -- Network and select your modem (on my case was K3806).

3 - On Telephone number just put #99.

4 - go to advanced and in model just change Dial-up to GPRS-(GSM/3G)

5 - turn back to network properties and in your dongle just press connect.

 

It works for me and i hope for you all too.

 

Regards

 

Message 13 of 49 (64,506 Views)
Rank 1: Guest
Posts: 3
Registered: ‎02-12-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

i have blogged the solution for this in the below link.

[Removed in line with House Rules]

Message 14 of 49 (44,875 Views)
Rank 1: Guest
Posts: 3
Registered: ‎02-12-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

No need of a software update i guess....... i blogged a fix for this in the below link.

[Removed in line with House Rules]

Message 15 of 49 (44,872 Views)
Rank 1: Guest
Posts: 3
Registered: ‎02-12-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

i have blogged the fix for this issue, u can find it in the below link.

[Removed in line with House Rules]

Message 16 of 49 (44,869 Views)
Rank 1: Guest
Posts: 2
Registered: ‎07-01-2015

Re: USB dongle software not compatible with OS X Yosemite

Dear Tech Team, it has been a number of months now once Apple released Yosemite! Could you please liaise within your company to establish if and when a software update is going to be released for the K4201-Z dongle that will be compatible with the Yosemite OS that has been released by Apple for its Mac computers. It will be appreciated if you do not only refer me back to a link that shows that Vodafone only has software for the older Mavericks software. Such circular responses only add to the frustration already being felt, whereas an attempt to give a complete and informative response will be helpful. With best wishes, also for the New Year, goosenp.
Message 17 of 49 (42,241 Views)
Posts: 10,731
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Solutions: 437
Registered: ‎08-06-2009

Re: USB dongle software not compatible with OS X Yosemite

Hi @Goosenp,

 

I'm afraid the details posted previously are the only ones we have to hand. Apologies if this isn't the answer you were hoping for.

 

The Yosemite requests have been passed on to the management teams.

 

We'll update this page as and when compatible software is launched.

 

Thanks,

Ben

Message 18 of 49 (41,891 Views)
Rank 1: Guest
Posts: 2
Registered: ‎19-10-2014

Re: USB dongle software not compatible with OS X Yosemite

I raised this topic on 19 October 2014.

 

It's now 11 January 2015.

 

Nothing has been done to address the issue.

 

I won't use Vodafone ever again.

 

My £15 USB dongle is useless. So is Vodafone.

Message 19 of 49 (41,887 Views)
Rank 1: Guest
Posts: 5
Registered: ‎16-11-2014

Re: USB dongle software not compatible with OS X Yosemite

[ Edited ]

Have you tried already the solution I describe before?

It's working for all usb dongles I have tested.

And I am using my Usb Vodafone dongle right now, otherwise i could'nt post here.

 

Regards

Message 20 of 49 (41,879 Views)
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