Unlocking our old iphone 5 pathetic

[AlanGulliver]

I have had the phone hung up on me several times today I was told i needed to provide proof apple exchanged the iphone on the account we have, and I have emailed you this in order to unlock the phone .And at least twice today you have hung up on me.

With this and the iphone 6 fiasco I serisously dislike your company right now.

This is is by far the worst service i have ever recieved from anybody by far.

[kids]

Best way is to wait for a member of the tech team to pick up your post here, they will be able to update your account details and get the unlock rolling for you.

[Gemma]

Hi AlanGulliver,

I’m sorry to hear of this.

We can take a look, please get in touch here.

When you receive the auto reply email, please reply attaching your proof of exchange (so we can be sure we’ve got it).

Thanks,

Gemma