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O2 UK only offered VVM because it was at the request of Apple. The networks that had the exclusive rights to sell the first gen iPhone all offer VVM (Orange France, T-Mobile Germany etc). Once Apple started to let other networks sell iPhone then this requirement seams to of been removed.
I really don't think that Vodafone UK will start to offer VVM anytime soon. However I have read on another site that Vodafone New Zealand were close to starting work on implementing VVM just before the Christchurch earthquake so I guess it might happen at sometime.
Orange UK, T-Mobile UK and 3 UK also don't offer VVM with iPhone so I guess there is not enough of a demand for the service. In other words customers are not going to O2 simply for VVM in large enough numbers to make the other networks implement it.
Hey Phil I feel your pain as the same thing has just happened to me. When I emailed the salesperson, they suggested an app called Hullomail as a replacement and their tech support guys said they are hoping to impliment it soon. I have to say I was surprised, as like you I have had visual voicemail for over 2 years and never asked if it was supported, because I assumed Vodafone would be as good as O2. I guess I was worng!
I would be very surprised if Voda are planning to implement VV soon but you never know. Hullomail is a good app and another one is Libon that used to be called On Voicefeed. Personally I prefer the latter but they both work well.
Despite leaving O2 and moving to vodafone for the 'infamous' signal - it hurts me that I now have NO SIGNAL at my current location. with that - I expect most of my call to forward through to visual voicemail (a surprising necessary service only provided by O2 - Total credit to them and discredit all companies that have done absolutely nothing about this -
an unbelievable amount of people now have an iphone, with the release of the iphone5 figures continue to increase. Why can't Vodafone keep up with such a simple task. Even so much as to miss out on the bid for the 4G.
I feel seriously let down by the supposedly leading provider!
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I agree that its shocking that Vodafone & the other mobile operators don't have visual voicemail (VV). Having been with O2 since they 1st got the iPhone, i have become very used to VV & after moving to Vodafone for a number of reason i expected (maybe foolishly i should have checked) that VV would be on their network as well.
I think this guy sums it up when it comes to a lack of innovation / putting customers 1st in the UK mobile space.
Vodafone need to look at implementing this as a way of increasing customer satisfaction & showing that they are putting innovation & their customers 1st, rather than money, money & money. But hey with 4G coming up, guess who is going to have to pay for the new licence. Us teh customer in the end.
Where else would you expect Vodafone to get the money for 4G if it isn't from customer generated revenue and profits?
Personally, I thought that article made some good points but was shoddily written and very naive in a lot of areas - clearly written by someone who has no idea how to run a business.
Vodafone will not implement VV because there is no need for them to do so and the cost would be prohibitive. O2 at the time must have felt that getting the iPhone would give them a significant first mover advantage, and VV was part of the price to pay for that advantage. The same is happening now with EE and 4G - but these advantages are always temporary as the rest of the market catches up pretty quickly. VV is now freely available to all smart phone users from Hullomail or Libon Voicefeed.
I'm sorry, but i just dont buy the cost will be prohibitive answer. Vodafone as a whole made circa £7.5 billion last financial year & they have just spent circa £1 billion purchasing Cable & Wireless Worldwide, so its not as if they are short of money. Its likley that they simply can't see a way opf generating revenue from it. Overall customer satisfaction doesnt come in to it as afr as i can tell.
Why should I go to a 3rd party App to have something which is has effectively built in to IOS since day 1 (the ability to have visual voicemail). Technically its not a complex thing to implement, yes it will cost some money. But if they want to give their customers the best service possible, then little things like visual voicemail go a long way to assisting in that.
I too was not informed that Vodafone did not offer this service otherwise I may have just stayed with O2.
I recently transferred from O2 for a better signal within our building, we currently use 6 iphones and we found the Visual Voicemail invaluable as a business tool.
When I called to ask how to set up the visual voicemail, I was told that it was not available and there were no plans in the near future for this service.
I wish I had Know.
I do feel that O2 are missing a trick by not advertising this facility and that Vodafone are living with their heads in the sand if they don't implement this service, it is streets ahead of the answer phone system that is availabel from Vodafone.
I agree that we should have stayed with the only supplier that offers it. I would have done if I had know this and I will probably moove back when my contract runs out.
If you have never used it you will never understand how good it is and if you are only a private user you probably wouldnt have any use for it other than it is mor user friendly.
Just to add my twopence worth, I have just moved from O2 to Vodafone, I thought VVM was a very good feature and would be delighted if Vodafone were to implement it. Not sure they will though. Perhaps if other makes of phone had it ?
EE have announced they're implementing Visual Voicemail for their 4G customers, with Orange customers to follow.. this might push more networks to implement.
Perhaps an indication that people have accepted that Vodafone have no intention of providing the service. A company that has a logo "Power to you" should make more of an effort to provide this service! also this is a Iphone 4s and earlier forum!! this could have something do with it? maybe we should see what the more current users think?
Personally I think users should continue to rally behind getting it...
I think the chances of getting Vodafone or other networks to invest in this technology is nil. There are at least two free apps that give the same if not better functionality - I use Hullomail personally.