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Voicemail 121 not working

2: Seeker Bronze

Hi when I dial 121 message says for security reasons cannot access voicemail from another phone or abroad without setting up a security PIN. I have already set up a security PIN in the past but instead of it asking for it as soon as I dial 121 it comes up with this message.

 

I've tried turning voivemail on and off and called 07836 121121 but same problem can anyone help.

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5 REPLIES
17: Community Champion

Hi

 

If this was my situation I'd first cancel all.diverts and then re try to set up. 

 

Press Phone.

Press Keypad.

Key in ##002# and press the call icon.

 

If no joy then Live Chat or Customer service on 191 should be able to help. 

 

 

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17: Community Champion

Hi @Teresa45

 

If you are receiving that message after entering the security pin incorrectly, it will mean your voicemail has been locked to protect the security of your messages.

 

If you use live chat, they will be able to unlock your voicemail and get this sorted for you.

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2: Seeker Bronze

I dont get that far it doesnt ask me to enter my security PIN - I'm on Live chat now to see if I can get resolved.

 

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2: Seeker Bronze

Sorry as far as I know I have not entered my security PIN incorrectly as its doesn't even let me enter it.

 

Its very strange was all working fine until this morning I will see if Live Chat can reset it for me.  

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Highlighted
17: Community Champion

Hi

 

They should be able to help. 

 

Good luck 

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