Welcome to Vodafone Community
You can find out how to request your account number on our Top Ten Vodafone Questions. The easiest way is to text the word ACCOUNT + your full postcode to 97886. Should you be unable to use this service, you can also use the e-mail link provided in the Top Ten Questions and we'll e-mail the account number to you.
We're unable to e-mail your PIN number as we don't have full access to PIN numbers for obvious security reasons.
Hi, sorry I am having the same problem. I cannot find my account number or pin. Im just wondering how do I find this information? Thanks loads.
Thank you for your post and a very warm welcome to the eForum.
Please can you take a look at the post at the top of this page in order to obtain your account number, the PIN is something you would have set up with 4 numbers chosen by you, if this has not been set up you can respond to the Private Message I have sent and we will be in touch as soon as we can.
You can find your PM inbox here.
I have recently moved from O2 to Vodafone and am trying to register my details and port my number over but need my account number.
Could you please help me?
All of the information you will need in order to obtain your account number can be found on our FAQ page.
If you have any comments regarding how I have handled your query today, please complete our short feedback survey.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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I've noticed that you've already posted your query here. This was logged to be looked at by the team and, to save duplicating information, we'll only respond on the linked thread.
Please use only one thread per query, and as soon as an advisor is available, they'll be along to help.
Thank you for post and I am sad to see you are still experiencing difficulties.
So I can check your account please follow the Private Message I have sent to you and either myself or one of the team will be in touch as soon as we can.
You can find your PM inbox here.
It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.
Thanks for your post and feedback about not being able to obtain your account number of PIN via text.
More often than not the issue is account related and it's worked for me in the past so I've seen it work for myself. I also understand it could be very frustrating for you and others and would like to help you get this information for you.
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
hi iv been reciving really hi billes so i need to see my bills as you charg for sending them to me but i cant veiw them on here ither as its asking for a pin ????? iv move here from t mobile and iv had nothing but problems sice please send me this pin and also look into why my bills are so high. if nothing happens whithin 7 days im canncelling my DD and you can take me to court becuse i think with the sevice you have given me you are in breetch of the contract... a massive look into how you treat customers is needed and the whole sysem of no paper bills is fine if your online sytem worked but there is alway some problem that is being fixed so lets hope this gets to you ..............