You are here:

iOS

Ask a question:
Reply
Rank 1: Guest
Posts: 1
Registered: ‎25-01-2017

Why is iPhone 7 showing 4G icon but not connecting? Still got data left and rhave updated phone

Not changed anything, but won't connect. Wifi ok and showing still has allowance. Tried pretty much everything on all help pages.
Message 1 of 2 (4,524 Views)
Highlighted
Posts: 20,933
Registered: ‎14-08-2011

Re: Why is iPhone 7 showing 4G icon but not connecting? Still got data left and rhave updated phone

[ Edited ]

Hi,

 

Can you not connect to Mobile Network Data anywhere or is it in one area. 

 

i.e at home. 

 

Can you please try rebooting your phone by turning Aireplane Mode On and Off. 

 

Manually choosing another Network in your phones settings ,and then re choose Vodafone can help.

 

Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone.

 

If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap. 

 

 

image.jpeg

 

Message 2 of 2 (4,521 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up