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faulty iphone 5c

jimmyp200977
2: Seeker
2: Seeker

got my iphone 5c just over 2 weeks ago as a upgrade, it developed a fault on the 13th day, what i phoned apple and ran diagnostics to find its a hardware fault . was told to phone vodafone as covered and would send a replacement out as ordered online, picking up the faulty one.

but i phoned monday, gave all info and even apple case number and direct number for apple supervisor dealing with it. but have been told got to send it in if i get chance and be tested. it was under the 14 day returns policy .

the fault is a nand message fault where it doesnt even load up.

 

feel like cancelling my contract and going else where. the service has been terrible

3 REPLIES 3

Retired-Laura
Moderator (Retired)
Moderator (Retired)

Hi jimmyp200977,

 

Welcome to the eForum.

 

Sorry to see there’s an issue with the phone.

 

So my team can look into this, get in touch with us here.

 

Cheers,

 

Laura

jimmyp200977
2: Seeker
2: Seeker
Hi I've replied and called but still no joy

Hi jimmyp200977,

 

Please can you send us the email reference you had back on the auto reply, it’ll look like this [7xxxxxx] and we’ll check this this has reached our team.

 

Cheers,

 

Laura