FAQs and help guides
Get help and support from FAQs, videos and much more on our support site.
Swapping your SIM
If you've recently upgraded or got a new phone, and need to change the size of your SIM, we have a very easy to use website here. For more information, see our How to swap your SIM help video.
Network unlock codes
If you need to unlock your phone to use with a different SIM, you might need a Network Unlock Code (NUC). You can request yours with our NUC Request form or for more information, see our NUC FAQs.
Firmware
For information on Vodafone's firmware policy, check our our Vodafone Firmware FAQ's.
Repairing a faulty phone or device
For information on getting your phone repaired, see our FAQ's here.
Interested in buying and upgrading
Have a look at our online shop now. To upgrade your phone and/or plan log into My Vodafone to choose from a great range of offers.
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