iPhone 6 plus - "Could not activate cellular data network"

[harry89_13]

Hello,

For the past 4-5 days, I have no internet on my phone. Everytime I am trying to use safari, mails, or another app that requires internet access, I keep getting the same message "Could not activate cellular data network".

I talked with someone from Vodafone and reassured me that there is no problem with my account and that it is a known problem of the latest iOS 8.1.1. However, I did not find anywhere any advice on how to solve it.
As the Vodafone person that helped me instructed me, I tried turning cellular data on and off, restarting the phone, resetting the network settings, backup the phone and restore it. Unfortunately, NOTHING has worked.

My Wifi works perfectly and I don't have any problems when I use internet over Wifi. I can also make/receive calls perfectly fine, as well as text messages. 

In contrast with other similar problems, I haven't changed to Vodafone from another network or anything and I have my phone for 2 months and it was working perfectly fine until now.

The Cellular Data Settings currently on my phone are the following:






Any help would be highly appreciated.

Thank you in advance,

Harry

[Retired-Jamian]

Hi @Atkinsop

If you need to chase this up, please follow the instructions I’ve sent in this private message.

Thanks,

Jamian

[alanmun]

Calling to complain about similar situation as others.  My internet stopped working when outwith wi fi area.  I have called phone support on first occasion 21/4/15, issue not resolved. Called again 24/4/15 and still unable to resolve. Called 26/4/15 failure to resolve, called again 4/5/15 failure to resolve.  After each call i am assured i will receive a text message within 2 working days or that my issue will be moved up to tech support or that a manager will call me.  None of this has happened.  I have written to vodafone advising them that they will soon be in breach of contract and i have not even had the courtesy of a reply.  Is there anyone in this company with a modicum of compassion, understanding and insight into what customer service really is that can help?  I have never had such appallingly poor service in my life!

[AR2015]

I have had exactly the same issue, which occurred in february a month after I ported my number from my old contract so it  seems to be the same theme. I've done all of the suggested technical checks and it seems that it must be an issue with the porting process.

I have been escalating on a weekly basis for the past 3 months and got nowhere.

Can anyone from Vodafone Tech support suggest what I can do?

[AR2015]

I have had exactly the same issue, which occurred in february a month after I ported my number from my old contract so it seems to be the same theme. I've done all of the suggested technical checks and it seems that it must be an issue with the porting process.

I have been escalating on a weekly basis for the past 3 months and got nowhere.

Can anyone from Vodafone Tech support suggest what I can do?

[wherespaultoday]

This does not suprise me.  I managed to get through to someone in the CEOs office in March and he told me that this problem is affecting a lot of new customers who ported in on to their new server (which I assume they started to use at some point late last year or early this year).  He said that they were working on it but honestly had no idea when the issue would be fixed. He credited me a months line rental while they were sorting the issue and also offered me £25 compenstation for 'partial service'.

As I was just leaving on a 6 week trip to the USA I had hoped it would have been fixed by now, and got another message a week ago from a tech on this forum that they were looking into the issue.

Perhaps tech support can give us all an update on the server issue and where it's going to be days, weeks or months before it's fixed.

[Ben_H]

Hi folks,

@AR2015 - I'm sorry to see this.

So we can check on updates for you, please come and speak to us on Live help.

@wherespaultoday - As this is only affecting a small percentage of accounts, we need to address these on an individual basis. 

As such, we're unable to provide updates on each personal case via the eForum. However, we'll be happy to do so via Live help or 191.

Thanks,

Ben

[AR2015]

Hi Ben,

Thanks for responding. I contacted Live Chat this morning and wasted 40 minutes talking to a "technical specialist" who obviously didn't know what he was doing and after running out of options then asked me to switch the phone off an on to see if that helped.

As the issue seems to be related to porting from one server to another would it be worth trying a new sim card with a new number and then trying to port to my old number?

[wherespaultoday]

Ben, thanks for the update, but a small percentage may still equal lots of people given the number of vodafone users in the UK.  But if you're unable to give a general update, can you let me know how much longer it's going to take to sort out my account.

AR2015, I had someone in the CEOs office suggest the same thing, but i've been unable to get back in touch with them to take them up on the offer and front line telephone support said there was no note of this on the system. 

The man did say he was sceptical about that working (though worth a try)and that I would probably need to port out to a different provider and then port back to vodafone.  After 6 months I willing to try anything to get this issue fixed!

Would be good to hear from the tech team whether they think it might work and if they can get it sorted at their end.

[koney]

Guy's just check this out , it's works for me 

https://www.youtube.com/watch?v=q5RlX-tS-CQ

[Mark]

Hi all,

@AR2015 – We will need to access your account details to look into this. Please send us the details by following the instructions in this private message.

@wherespaultoday – We would like to investigate this further for you. Send us your details by following the instructions in the private message I have sent you.

Thanks,

Mark