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unlock iPhone 6 bought from CPW with vodofone network

subbu
2: Seeker
2: Seeker

hi 

I bougth my iphone 6 via CPW aroudn 2 years back and now i am trying to unlock. Vodofone unlcok team saying the IMEI number i have sent is not matching what they have. I have contacted, CPW and they have sent required info to vodofone. But even after that vodofone saying number doesnt macth and customer care saying they cant unlock and CPW has to do that.

 

Now i am confused , any one faced same issue?

could you please help.

 

Regards,

Subbu

15 REPLIES 15

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

Has the iPhone ever been replaced under your insurance or via Apple ?

 

Have you recently been using your Vodafone sim card in the phone. If not the imei number may have dropped off Vodafone systems. 

 

If not then your options as I see it are....

 

Speak with Live Chat and ask them to refer you to the NUC department of Vodafone who deal with unlocking or they'll supply you an email address. 

 

Or alternatively the other option is to pick up a Vodafone payg sim card and make calls and send texts and use data for 30 days which will latch it's imei number to the new payg account and then request the  unlock.

 

Edit :

 

Cpw as far as I'm aware cannot request the unlock from Apple as Apple would typically deal exclusively with the Network the iPhone is locked to. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks Lee for your reply.(sorry for font color)

 

Please fine my comments below:

 

Hi

 

Has the iPhone ever been replaced under your insurance or via Apple ?

 NO

Have you recently been using your Vodafone sim card in the phone. If not the imei number may have dropped off Vodafone systems. 

 YES, i am using. I am on 24 months contract 

If not then your options as I see it are....

 

Speak with Live Chat and ask them to refer you to the NUC department of Vodafone who deal with unlocking or they'll supply you an email address. 

My IMEI has been forwarded to NUC department twice and they came back saying the IMEI number doesnt match . I did had email conversation with them as well on this.

 

when is talked to Vodofone customer care , they were saying CPW has to request unlock. Is that corrcet ? bcos CPW saying they will not do this, has phone is locked to Vodfone network.

 

last week i talked one of the customer care guy and he said they will chase apple and try to unlock but nothing happened and i got usual email from NUC saying IMEI number doesnt match.The IMEI number i passed to vodofone is correct and CPW also confirmed the same.

 

i am following up with vodfone and CPW since eary last month :Sad_face:

 

Regards,

Subbu

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

 

You're welcome. 

 

I edited my first reply as you posted. 

 

Cpw in my experience do not request unlocks. It's the network the phone is locked to that deals directly with the unlock. 

 

Apple would see the iPhone locked to Vodafone UK and would only engage with them. 

 

Every post on the Vodafone Community Forum is read by staff tech support team members so hopefully they'll be able to bring you in and Help. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks Lee.

 

i tried to raise complaint with vodfone today , but the link doesnt work after submiting :Sad_face:

 

hope someone from technical team able to help me.

 

 

Regards,
Subbu

BandOfBrothers
17: Community Champion
17: Community Champion

Again no worries. 

 

There is an online form in the Vodafone Code of Practice but can I ask you to let the Vodafone Tech support team here read your thread and engage with you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

Hi @subbu

 

The easiest way to get the phone unlocked is to get a free PAYG SIM, top up with a minimum amount, and make the odd chargeable activity to connect the IMEI number to the SIM.  There is no charge for unlocking and after 30 days, you will be able to complete the forum as PAYG and get the phone unlocked without any issue.

 

With Vodafone only being able to unlock phones which they have supplied, and the phone is supplied by a third party, this means there will be no record of the IMEI on Vodafone data base.  This means Vodafone will need to be notified of the IMEI number. This is done by taking the original receipt from Carphone into a Vodafone Store and asking them to add the IMEI to your account.  Alternatively, live chat will be able to advise how this can be done.

 

This is going to be complicated, much quicker the PAYG route.

 

There is further information for you below.

 

Unlocking Your Phone FAQ's

Thanks AnnS for your reply.

 

You are saying , even though i am using vodfone sim with 24 months contract they will not have my IMEI number as i have bought through CPW? thats bit weird. i did talked to CPW month back and asked them to pass the information again but still vodofone unable to unlock

 

i will chat with Vodofone team and see what they can do. If no help , i will try the last option pas as you go. 

 

Regards,

Subbu

 

 

AnnS
17: Community Champion
17: Community Champion

Hi @subbu

 

I am saying that as the FAQ's mention, Vodafone didn't supply the phone and won't have the IMEI on the data base as a phone provided by them and won't be able to provide the unlock until the information has been received from Carphone.

 

Unfortunately, when purchasing through a third party, it does cause complications when wanting to unlock a phone against the account details used at the time.

 

Fortunately, being able to go the PAYG route does make the process easier.

 

 

BandOfBrothers
17: Community Champion
17: Community Champion

Using the Vodafone sim. Card in the phone will have updated the systems with the imei number as far as I understand it. 

 

This is how they'd block a phone if it was lost or stolen so that leads me to that they'll have this information. 

 

When you open up a contract via cpw they then pass all the information on to set up the account. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.