You are here:

iOS

Ask a question:
Reply
Rank 2: First Poster
Posts: 23
Registered: ‎17-04-2013

vodafone app for iphone

ive downloaded the app for iphone 5s, unable to actually log in. ive tried without wifi several times...keeps saying technical difficulties. can anyone advise?

Message 1 of 8 (3,287 Views)
Posts: 20,932
Registered: ‎14-08-2011

Re: vodafone app for iphone

Hi,

 

Try deleting the app and re download it. 

 

Are you able to use the myvodafone app on another phone and login which would help indicate if this is your iPhone at issue or your account.  

image.jpeg

 

Message 2 of 8 (3,281 Views)
Rank 2: First Poster
Posts: 23
Registered: ‎17-04-2013

Re: vodafone app for iphone

Ive tried downloading it again, i can log into my account online! Its just the app, its the first time ive downloaded it on a phone
Message 3 of 8 (3,273 Views)
Posts: 20,932
Registered: ‎14-08-2011

Re: vodafone app for iphone

What happens or pops up when you attempt to login into the myvodafone app you've downloaded from your App Store ?

 

Are there any pending updates for the App ? Check in your settings. 

image.jpeg

 

Message 4 of 8 (3,269 Views)
Rank 2: First Poster
Posts: 23
Registered: ‎17-04-2013

Re: vodafone app for iphone

It just says technical difficulties and to try and log in with data which i have! Switched wifi off, no updates so im not sure.thanks
Message 5 of 8 (3,262 Views)
Posts: 20,932
Registered: ‎14-08-2011

Re: vodafone app for iphone

[ Edited ]

Ok,

 

When you delete the app from your phone then also access your apps in your iTunes from a computer and delete it from there also. 

 

Have you been able to use the myvodafone app previously on this phone or a previous phone ?

 

If it has worked before has anything been changed recently?

 

Along with my earlier advice it maybe beneficial to also speak with Customer service on 191 or Live Chat. 

 

There was a known issue with the App in November 2016 ~ Vodafone-Announcements/My-Vodafone-app.

 

image.jpeg

 

Message 6 of 8 (3,205 Views)
Rank 50: Grand Master
Posts: 17,304
Registered: ‎25-03-2008

Re: vodafone app for iphone

[ Edited ]

Hi @elly11

 

Lets see if this can be solved for you.

 

You don't mention if you are on PAYG or pay monthly.  If you are pay monthly, you usually receive that message when you have only just started your contract and have no billing information.  When you account is up and running with billing information, the application usually follows. It can take up to a month for the application to work after starting the contract.

 

The first thing to do is start again, this means deleting the copy from your icloud account and application your phone.   You may find doing a network reset by going into your settings, scrolling down to reset, solves the problem.

 

If you have set up an online account before downloading a fresh copy of the application, this will help the application follow.

 

If problems persists, it may be necessary to do a factory reset of the phone to clear everthing after backing up to itunes.

Message 7 of 8 (3,185 Views)
Highlighted
Posts: 142
Topics: 0
Thanks: 32
Solutions: 1
Registered: ‎14-02-2017

Re: vodafone app for iphone

@elly11 

 

Thanks for letting us know about the issues your having with your My Vodafone app.

 

If the issues are still persisting, please speak with the My Vodafone Live Chat team. 

Message 8 of 8 (2,947 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up