14-02-2017 06:01 AM - edited 14-02-2017 06:04 AM
When you delete the app from your phone then also access your apps in your iTunes from a computer and delete it from there also.
Have you been able to use the myvodafone app previously on this phone or a previous phone ?
If it has worked before has anything been changed recently?
Along with my earlier advice it maybe beneficial to also speak with Customer service on 191 or Live Chat.
There was a known issue with the App in November 2016 ~ Vodafone-Announcements/My-Vodafone-app.
14-02-2017 07:00 AM - edited 14-02-2017 07:01 AM
Lets see if this can be solved for you.
You don't mention if you are on PAYG or pay monthly. If you are pay monthly, you usually receive that message when you have only just started your contract and have no billing information. When you account is up and running with billing information, the application usually follows. It can take up to a month for the application to work after starting the contract.
The first thing to do is start again, this means deleting the copy from your icloud account and application your phone. You may find doing a network reset by going into your settings, scrolling down to reset, solves the problem.
If you have set up an online account before downloading a fresh copy of the application, this will help the application follow.
If problems persists, it may be necessary to do a factory reset of the phone to clear everthing after backing up to itunes.
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