20-11-2011 09:06 PM
20-11-2011 10:39 PM
23-11-2011 06:25 PM
I've just had to pay my bill of £256 today anyway. I was expecting it to be £137 but didn't get the cashback of £59 in time and was charged a £60 early upgrade fee that wasn't mentioned anywhere at all in my online purchase. Ouch!
26-11-2011 05:14 AM
So the £59 did not appear in my November bill as stated in the advertised promotion back at the start of October. Can Vodafone confirm that the £59 will come off my December bill and what compensation do I get for having my consumer rights affected for not recieving the cashback in November?
26-11-2011 04:32 PM
I'm in the same boat. But I'm also waiting for the price difference offer. I pre-ordered it before the price was reduced. In fact have a read of my thread on it all here including a frustrating conversation with the wonderful VF International Call Centre
27-11-2011 10:28 AM - last edited on 27-11-2011 10:29 AM by James
we were advised that the credits are going on November and December bills.
If, when your December bill comes through, your £59 credit isn't applied do call us up on 191 from your Vodafone handset and raise it with us and we will have your individual case looked into.
Please be patient though, you can probably imagine there are quite a lot of people to go through. Rest assured you will receive your credit!
27-11-2011 12:39 PM
I am like everyone here wondering when I will get my £59 credit, so looked in my bills, and found that I got mine credited on the october bill, which ofc means I got the money off in my november bill, so ladies and gentlemen, they keeping to they word, so either look in your past bills to see if you got yours already, or wait a bit longer, but If I got mine then you should soon have yours.
27-11-2011 04:27 PM
No £59 cashback as intimated that should have been on this bill, still no-one has sorted the sat nav issue on my other line which is consting me more money (including vat its costing me too)
Right before Christmas.
Superb Vodafone, superb. Only a customer of about 7 years who has bought you a few other customers too.
Thanks a lot
28-11-2011 12:24 PM
As JohnA's screenshot shows, it said credited in November, not on your November bill, which means they have until midnight Wednesday to do it.
My bill date is the 8th of the month and I didn't get it for my Nov bill but hopefully for my Dec. bill
28-11-2011 01:04 PM
This is the reply I got from Tom, a Community Mgr here on the forums :-
When the prices changed, the £59 bill credit was removed as an offer. For any customers who ordered a package which is now more than £59 cheaper, we'll be refunding the difference as a bill credit on November's bill, as well as the original £59 bill credit. For anyone who ordered a package which is less than £59 cheaper on the new offers, they'll simply get the £59 credit.
In your case, this means you'll get the £59 credit plus the extra difference between the two costs. Based on the numbers you've provided above, the new offer is £125 cheaper, so minus the £59 you'll already get credited, you'll get a further £66 back as well.
Hope that helps and sorry for the previous confusion.
He clearly states "November's bill". My bill shows no credits whatsoever and is being taken out of my account tomorrow. So what'll it be... Watchdog or OFCOM?
28-11-2011 02:56 PM
I can understand your concerns here. As per Simon's post here, the credit will either show in your November, or December bill, depending on when you receive your bill in the month.
If anyone hasn't received this by the end of December then please let us know and we'll look into why this hasn't gone on.
29-11-2011 11:48 AM