Support:

iPhone 4 and 4S

Search in eForum:
Reply
Occasional Poster
nmayling
Posts: 19
Registered: ‎14-10-2011

Business CS Hours ?

According to this page 

 

http://help.vodafone.co.uk/system/selfservice.controller?CMD=BROWSE_TOPIC&CMD2=contactus&CMD3=busine...

 

the hours are as follows

 

"All our lines are open from 8am-9pm, Monday to Friday (9am-6pm, Saturday and Sunday). We sometimes monitor calls to help improve our service." 

 

 

Except they are NOT just tried and they are closed - for the weekend 

 

Just want to cancel now - so many lies , misdirection, selective back patting that my company isnt willing to put up with

Message 1 of 4 (1,404 Views)
Moderator (Retired)
Martin
Posts: 5,687
Registered: ‎30-11-2009

Re: Business CS Hours ?

Hi nmayling


I believe that the business customer services are open between 8am and 8pm in the week and 8am and 6pm at the weekend.

 

Martin

 

Message 2 of 4 (1,344 Views)
First Poster
emyem89
Posts: 1
Registered: ‎03-09-2012

Re: Business CS Hours ?

I completely agree, I want to cancel. So many things have gone wrong and I've only ever got through to very unhelpful people, and that's when I can get through at all. The hours all over the site are lies. See attachment for proof of this. Hours on the BUSINESS contact us page even say open until 8. But they close before I even finish work. There's no time I can contact unless I use my lunch hour. Weekends should be a default.

Message 3 of 4 (299 Views)
Moderator (Retired)
DaveCD
Posts: 4,266
Registered: ‎26-07-2011

Re: Business CS Hours ?

Hi emyem89

 

Thank you for your post and a very warm welcome to the eForum.

 

I am sorry you feel this way and would love to turn this around, please can you let me know a little about your query.

 

So we can get in touch or connect you with the right team please follow the Private Message I have sent to you, once we have your response either myself or one of the team will be in touch as soon as we can.

 

You can find your PM inbox here.


Many Thanks

DaveCD
eForum Team

Message 4 of 4 (277 Views)