iPhone 4 and 4S

[Robster2007]

I have the Vodafone App on my iPhone 4S and it simply does not work, gets an erro when going through set up EVERY time.

The write ups of the App on iTunes look awful.

Does it work for anyone?

Robin 

[Nabs]

What error messages are you getting?

What are you doing at the time?

[Robster2007]

I am doing nothing at the time.

I am still trying to get it to run for the very first time!

It gets part way through its first run, then says Unexpected Error.  Cannot get your account information.

Does this EVERY TIME.

Must have tried 40-50 times.

I have deleted it, rebooted.

Redownloaded.

Several times.

All to no avail!!!!!

Robin

[_365_]

Make sure you are nit connected to wifi...it must be connected via the mobile network to be initialised

[Robster2007]

I know.

It refuses to run until wifi is disabled.

This is happening WITHOUT wifi connection.

Robin

[Nabs]

How long have you had your contract?

The My Vodafone App will not work in the first month of a new contract. It will only work after your first bill have been generated.

[Robster2007]

About 6 months.

!!!!!!!!!!!

Robin

[Dave]

Hi robster2007,

The app does work - I use it myself to monitor my account and to help with any queries which come up.

So we can get to the bottom of this, can you confirm the following to start with:

 - The iOS version on the device

 - The version of the app

 - When you last tried updating or reinstalling the app.

The app is constantly being upgraded with new features, and one of the recent changes means that earlier versions will no longer run so we need to ensure you're now on the latest.

At the same time, can you confirm if you are able to access the online services at My Account for me? Due to the similarity of much of the content, if there's an issue with the My Account as well this could help to pin down the issue.

Dave

[kids]

---

Robster2007 wrote:

I have the Vodafone App on my iPhone 4S and it simply does not work, gets an erro when going through set up EVERY time.

The write ups of the App on iTunes look awful.

Does it work for anyone?

Robin 

---

It works fine for me on both my iPhone and iPad.

There is a new version of the app released a few days ago in the app store so it maybe deleting the old one and installing the new to see if you have any better luck with it.

[Robster2007]

Hi

I have an iPhone 4S.

It is running the latest IOS 5.1 release.

A few minutes ago I deleted the app from my iPhone, rebooted my iPhone, redownloaded teh app and 12:17 tried running it again.

The results are EXACTLY the same:-

Unexpected error - Try again.

Trying again gives the same results.

Progress bar reaches the ch in Fetching and then errors.

Robin

[Roadrunner99]

Do you have a personal account or a buiness account. I was told by vodafone that it does not work for business accounts

[Robster2007]

I have a personal account, although I do have 4 numbers on the account. I do also have my new iPad 3 on a business account, attached to my name BUT this problem has existed almost from day 1.......... Robin

[kids]

---

Robster2007 wrote:
I have a personal account, although I do have 4 numbers on the account. I do also have my new iPad 3 on a business account, attached to my name BUT this problem has existed almost from day 1.......... Robin

---

I have a personal account with twoo numbers, one for my iPhone and a different number for my iPad, the app works fine on both.

[Robster2007]

Hmmm

My iPad does not work with this app either!!!!!!!

Just tried loading it onto my wifes iPhone 4, for the very first time.

It fails in EXACTLY the same place!!!!!

PLEASE can anyone not help find out what is going wrong!!!!!!!!!!!!!!

[kids]

---

Robster2007 wrote:

Hmmm

My iPad does not work with this app either!!!!!!!

Just tried loading it onto my wifes iPhone 4, for the very first time.

It fails in EXACTLY the same place!!!!!

PLEASE can anyone not help find out what is going wrong!!!!!!!!!!!!!!

Did you make sure that wifi was disabled during installation?

---

[Robster2007]

The app will not run if wifi is enabled, so I am not sure why you are asking the question.

Or are you suggesting I have to download over 3g with wiifi disabled?

That does not make any sense at all!

Why would that affect it?

Robin 

[kids]

---

Robster2007 wrote:

The app will not run if wifi is enabled, so I am not sure why you are asking the question.

Or are you suggesting I have to download over 3g with wiifi disabled?

That does not make any sense at all!

Why would that affect it?

Robin 

The app will work with wifi enabled, However after downloading the app you must turn off wifi the first time you open the app it as the initialising of the app to connect to Vodafone requires wifi to be turned off.

After that it works with wifi either on or off.

---

[Robster2007]

Okay, so we are both talking the same thing.

And I have answered this several times.

For the FIRST RUN, you have to turn off wifi or you get a messge telling you to turn off wifi.

I DO turn off wifi, the app STILL fails in teh same place every time on 2 different iPhone nad fails in a simalr fashion although not quite the same on my iPad.

I have to assume, as this is failing on two differnet iPhones inexactly the same way either the app is faulty, on both OR there is an issue with my account at the Vodafone end???????

Robin

[kids]

---

Robster2007 wrote:

I have to assume, as this is failing on two differnet iPhones inexactly the same way either the app is faulty, on both OR there is an issue with my account at the Vodafone end???????

Robin

---

It think it  appears to be account related as on my phone and may iPad it works perfectly and I know a few other people who use the app and they have not had any problems with it.

[DaveCD]

Hi Robster2007

Thank you for your posts and the additional information.

I and all the team use this app without any difficulties so to check if this is account specific I have sent you a Private Message to follow and either myself or one of the team will be in touch as soon as we can.

Are you able to log on to 'My Account' using a PC / laptop?

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team