08-06-2011 12:21 AM - edited 08-06-2011 05:34 AM
I have taken a look into this for you and due to the delay in our Network Unlock Code (NUC) Team picking up your request; it was only processed yesterday afternoon.
This will take a couple of days to complete the request, if you have not heard anything by Friday, please let me know and I will chase this up for you again.
09-06-2011 09:26 PM
10-06-2011 01:35 PM
Sorry to be a pain, but have you had any joy with my case?
I seem to be getting passed from pillar to post and just get another email every 48 hours asking me to confirm my IMEI or confirm my personal/phone details again.
I would greatly appreciate any assistance you can provide.
21-06-2011 01:50 PM
Sorry to bring yet another iPhone unlocking case up, but it's been over 48 hours and I've still not had a response. The reference number given to me was #6707411. If you could take a look and send me a message when you have a spare minute I'd be very grateful!
22-06-2011 10:29 AM
It seems lots of people got the similar difficulties like me.
I bought one pay as you go iPhone 4 from VF store, and sumbmitted a request form which cost me £19.99.
After I got email from NUC team to confirm that my phone is succesfully unlocked, I connected it with iTune and found it is still lock to VF.
I called to customer service and they said they could not help. After reading the "successful" email again, I realized that NUC was locking somebody else's phone as the IMEI number in the email is totally different from the one I submitted.
I called to customer service again, I can not believe that they asked me to pay another £19.99 for the second request due to NUC's fault. After spoken to the manager, they agreed to submit the second form free from charge.
So far I have been waiting for 24 hours already, and have not got anything from NUC team yet.
23-06-2011 03:50 AM
My apologies for the delay in getting back to you, however I have been waiting for our NUC team to get back to me.
Unfortunately they keep sending back the requests to us to say that it can not be unlocked as it is not a Vodafone UK handset.
I can see that another request was made on the 21st however I would possibly try and speak with apple again to see if there is anything that they can do as it was them who gave you the new device.
I will continue to monitor the new request (242957) to see what happens over the next couple of days.
I have taken a look at the reference that you have provided and can confirm that The iPhone has now been unlocked – Please replace the SIM (use a SIM which has never been used with this iPhone) and connect to iTunes or perform a software restore via iTunes.
Your request was submitted on the 22nd and should be completed by the 25th of june.
I can see that your new request (242806) is currently awaiting completion however this should be completed within the next 24 hours.
When requesting an Network Unlock Code for an iPhone, please remember that these requests can sometimes take up to 72 hours from the time of the request being put through on our system.
If you would like to request an unlock code, this can now be done via our online form.
If anyone has any other questions, please let me know.
If anyone has any comments regarding how I have handled there query today, please complete our short feedback survey.
23-06-2011 09:00 AM
Thanks again for taking the time to look into this and respond to me.
I have been trying to deal with customer services as I had received no joy, as you are aware, from the NUC team.
I have spoken with Apple, and also made a fruitless visit to The Genius Bar, their position is that there is no way they can do anything to unlock the phone as this must be done/requested by Vodafone. You will probably understand the workings of the carrier locks better than me, but when I was in The Genius Bar they showed me on their system where it said "Carrier Locked to Vodafone".
I understand that the NUC team do not recognise my handset as a Vodafone UK device, but it is definitely locked to Vodafone UK... is there no manual override that can take place to request the unlock code for my device? If not, would it be feasible for Vodafone to provide me with a replacement handset which can be unlocked?
Many thanks in advance for your help again.
24-06-2011 11:54 PM
I have read through your account and email chains with us, the NUC team and customer service teams which is why I am so determined to get this resolved for you.
When it comes to the iPhone’s being unlocked, there is no code, instead it is unlocked by apple that then set an alert on the iTunes server to change the settings when the phone is connected to iTunes and as such we don't have any kind of override for this system.
As our unlock teams don't work at this time of night I will ask for one of my colleagues to speak with them directly on Monday to see what they can do for us and escalate this directly to the team manager for you.
When I have any more details I will be in touch.
27-06-2011 10:18 AM
I sent a request for my iPhone to be unlocked on the 19th of June, anticipating problems because a) it seems a few members of this forum are struggling to get a resolution and b) Vodafone are surely under no obligation to unlock a handset they have provided as they'll lose money.
Less than a week later (the 24th) I receive a message telling me the iPhone has been unlocked. Slightly dubious, I connected it to iTunes and.. success! iPhone works with no problems whatsoever.
I was left very impressed with Vodafone for their efficiency, especially the eForum team who seem to tirelessly chase up every single query raised on this subject. Like I said, Vodafone could outright refuse to unlock a handset or charge an extortianate amount to do so, yet they responded within less than a week and didn't charge a penny. Bravo!
I'm aware I probably sound like a representative or something but I assure you that isn't the case! I'm actually on T-Mobile and if you scroll up you'll see my request for more information on the unlocking process. Given their tremendously ethical approach to allowing other tarrifs to use their handsets though, I would probably consider choosing Vodafone when my contract expires in February.
So hopefully this will reassure some of those in the same boat. You might need to be slightly patient, but you'll get there!
Big, BIG thank you to the eForum team.
27-06-2011 10:18 PM
I have bought a Vodafone locked iphone 4 and not too sure if its part of a contract or on PAYG.
Can I unlock it via my PAYG simcard (after filling the NUC form and paying the £19.99)?
Or will it cause problems if its still part of a contract?
28-06-2011 04:31 AM
Thanks for your post here.
You can check to see if your iPhone is unlocked by popping your non Vodafone SIM into your handset and syncing with iTunes.
Let me know how you get on and we’ll be happy to help you further should you need any more help.
Hi shaversport and welcome to the eForum
If the iPhone is on Pay as you go, simply fill the form in and send it off. You’ll need to make sure you have enough credit on your phone though so that the payment can be taken.
If it’s a contract phone you will need a valid Vodafone account. So it would probably be best to get the original owner to sort this out for you.
Let me know if you have any more questions and we’ll be happy to help you further
30-06-2011 12:04 AM
When it comes to getting and unlock code for a handset we can only give the Network Unlock Code to the account holder of that mobile phone.
If you have bought a mobile phone and need to get the Network Unlock Code then you must contact the seller of the phone to get it for you.
30-06-2011 12:18 PM
Dear eForum team,
I have filled in the NUC request form (6808828) and am awaiting a reply. However, I looked through the threads and saw that I must be in UK for the code to work. Is that true?
1. I have a iPhone 4 contract (monthly) with Vodafone UK
2. I am currently overseas (Singapore) and will remain here throughout summer
3. I have my UK sim inserted and set on roaming under a local service provider
4. I want to use my Singapore SIM card on this iPhone 4
Will my NUC request still go through and successfully unlock my iPhone even though I'm currently not in UK?
30-06-2011 06:57 PM
I'd also like some advice on how the unlocking process works. Thanks to the helpful staff on this forum I understand most of the procedure, but there's just one thing I'm unclear on. I've seen a couple of posts implying that the unlock only works when the phone is connected to iTunes in the UK, which concerns me a little - I'll be spending a few months in the US, and I'd like to make sure my phone will work with an AT&T SIM that's waiting for me over there.
- If I arrive in the US, insert the AT&T SIM and connect to iTunes, will I be able to unlock my phone from there?
- If not, and I unlock it here first (I have an old O2 micro-sim I could use) then put the new SIM in over there, will the unlock still be in place?
Thanks in advance for any help you can provide!