iPhone 4 and 4S

[KMAC]

I have upgraded to the Iphone4 and after filling in the sim activation form online to keep my same number, it wouldn't process. So i then phoned vodafone to to start the activation, who said it could take up to 24 hours, and that when my old phone is no longer displaying the vodafone logo, the iphone will be activated. The lady at vodafone told me to turn on the iphone every couple of hours to see if it has worked. I waited 24hours but it didn't work, so i phoned vodafone again who said that it is showing up as activated, even though i can still use my old phone/sim. I was then instructed to reset the iphone turn off my old phone and wait a couple of hours and try the phone again. I have done this but it still hasn't worked, and when i turned on my old phone to see if the logo had gone, i had several configuration texts from vodafone. Can anyone help me?????

[James]

Hi Kmac,

Welcome to the Vodafone eForum from all of our team.

I must admit that it is strange to see that the new SIM has not activated after 24 hours however, you don't need to worry, if this is still not activated, please reply to the email which I will send you shortly with your details and I will get one of our team to check all of the account and the setup on the network for you.

James

eForum Team

If you have any comments regarding how I have handled your query today please fill in our short feedback survey.

[ian86]

I am having exactly the same problem. it has been three days, and they are telling me that the sim card had already been activated.

[Piz]

Same problem,

My old handset works with my old number they told me the contract is here, I have no service on my new iphone, they told me I have to visit a vodafone shop within 7 days, Iv had the phone a few days already I sadly couldn't get to a shop today and I'm working  all next week 12 hour shifts, surly it can't be to hard for them to move the contract + number to the correct phone?  

[ian86]

Well on day 4 now and still not done can it really be that hard to move my number to a new sim I really dont think so.

[Wayne]

Hi Piz and ian86

Thanks for both of your posts here. So that we can look into this I'm going to send you an email over to the email address that you have registered with. All you need to do is hit reply and fill in all of the information it asks for and we'll get back to you as soon as possible.

Thanks

Wayne

eForum Team

[elihoward]

been over 24 hours, and have tried everything i can to get it working. it just says 'no service' in the top left corner of my screen. i got the 4s yesterday afternoon and ever since then i just cannot get it to work. please help. many thanks.

[Marcosmyth]

Having same problem myself so help would be great,old sim still working an new iPhone showing no service on top corner,was on to customer care an after awhile configuration message come to old sim,HELP

[dontommo]

Micro sim activation is best handle in the VF store, they will activate it for and check to your account to make sure everything is ok.

No waiting, no hassle and your phone service should be up and ready to go with 10 mins.

There are security issues which maybe preventing your sim from activating, that is why going to the store is best.