09-06-2011 04:30 PM
Just done an early upgrade online for a new iphone 4 16gb in black a couple of days ago. Anyway, vodafone have charged my bank with the upgrade fee and changed my price plan and have just gotten an email saying i will not be getting an iphone as they are out of stock. I should expect to wait up to 4 weeks.
Why wasnt i told this before i decided to upgrade?
This means, potentially, i wll be paying i higher price plan and still not have recieved my new iphone.
Solved! See solution
09-06-2011 04:42 PM
i've just had the same thing happen - would like to know why its still saying the phone is in stock on the order page (as it did when i orderd it) if it's not- also think they've got a nerve to charge more before the phone is dispatched - not impressed
09-06-2011 04:53 PM
I'm exactly the same, upgraded yesterday tothe white Iphone 4 16GB
recevied email confirming my order had been processed then got an email this morning to say, worse case scenario 2-4weeks until the handset is back in stock - however my new price plan takes effect immediately
Emailed Vodafone customer services to be passed to someone else again and again, i have now had 3 different email addresses (price plans, customer services, upgrades) and 2 phone numbers still not further on than was this morning
Not given up, not paying higher monthly cost for 2-4 weeks of having my old phone - been with vodafone since i was 16 so as 12 years of being a customer would say they can accomodate this
09-06-2011 05:04 PM
10-06-2011 05:26 PM
I can appreciate the frustration here with the belief you're getting your new handsets only to be told you have to wait.
The online pages display a general guide to stock levels, so sometimes there may be a short period after the last phone goes out before it changes to reflect this, but we try to keep it as up to date as possible. If you checked online but then ordered by phone, then keep in mind that these are different stock queues, so what is available on one may not be on the other.
The good news is that we're frequently getting fresh stock - we've had some come in already since this thread started, so I'd expect to see many, if not all, of your orders being dispatched in the next couple of days.
Also, although your account may show the funds have been removed from your bank or card account, we don't actually claim them until the handset is dispatched - they are simply reserved by the card issuer for us to claim when the time comes.
If you do want to chase online orders at any point for an update, you'll find the details on how to do so in our orders FAQ.
10-06-2011 06:10 PM
Ive spoken to five differnet people today from five different departments including a logistics dept that doesnt even deal with customers and surprise, surprise ive just been told the white iphone is now out of stock and wont get it on saturday as promised (the advisor actually told me she wouldnt be able to put the order through if theres no stock). However, apparently the black iphone is now in stock and should be able to pick it up in store on monday.
For a communications company that states 'You can rely on our network', its a bit of a joke.
And as for the money is simply in a holding account basically means the same, I dont have it either.
10-06-2011 11:32 PM
had an e-mail from vodafone this evening to say my iphone has been dispatched after all not in 2 - 4 weeks like i was told yesterday and it will arrive next working day (presume monday) very happy now thank you vodafone all is forgiven!
13-06-2011 09:50 PM
Similar experience here.
Last week i phoned Vodafone twice to enquire about an early upgrade. Was told that if I paid £70.00, I would be able to upgrade online in 24 hours. I informed both Vodafone staff I spoke to that the only upgrade I wanted was to the iphone4 16GB.
I paid the £70.oo on Thursday afternoon, and then logged on Friday evening. Paid a further £40.oo for the handset, upgraded from a £30 a month deal to a £40 a month deal, and the website said the phone was in stock and delivery was 2-4 working days.
Monday evening, I get the email to say the phone is NOT in stock and it could take 2-4 WEEKS!! Yet the website is still saying that all models are in stock!!
So - £110.00 paid on the advice of Vodafone in order to upgrade my phone within 2-4 days. This now turns out that Vodafone have obtained money from me by false representation, something the authorities and watchdogs could take a very dim view of indeed.
I shall take this further, I intend ringing customer services in the morning and have taken screen shots of the page that states the item is still in stock.
What a way to treat a loyal paying customer for the last 14 years.