23-02-2011 02:19 PM
Ok, had my Iphone 4 since end of January and already issues with rediculous amounts of unexplained data being used to the extent where apparently, 551mb data was used in a 24 hour period! I've been into a vodafone store, and seen a 'genius', nobody can explain apart from the standard scripted questions around apps working in the background, large emails and I must be streaming video! None of this is the case, especially when, according to Vodafone, my phone was using data every minute and a half on the day that the huge amounts of data were being used. Luckily enough, even with the 551mb day I didn't exceed my monthly 750mb allowance, but whats going to happen if this continues? Will Vodafone hammer me for the excess useage?
Anyone else had anything similar? Can a moderator offer a sensible explanation? The below info is taken from my most recent bill.
|Date & time||Number or description||More details|
|Tue 25 Jan 00:00||WAP||229.654KB|
|Thu 27 Jan 00:00||WAP||6.382MB|
|Fri 28 Jan 00:00||WAP||5.340MB|
|Sat 29 Jan 00:00||WAP||1.190MB|
|Sun 30 Jan 00:00||WAP||1.188MB|
|Mon 31 Jan 00:00||WAP||6.879MB|
|Tue 1 Feb 00:00||WAP||1.619MB|
|Wed 2 Feb 00:00||WAP||2.814MB|
|Thu 3 Feb 00:00||WAP||2.880MB|
|Fri 4 Feb 00:00||WAP||4.248MB|
|Sat 5 Feb 00:00||WAP||8.144MB|
|Sun 6 Feb 00:00||WAP||6.403MB|
|Mon 7 Feb 00:00||WAP||2.420MB|
|Tue 8 Feb 00:00||WAP||2.627MB|
|Wed 9 Feb 00:00||WAP||42.953MB|
|Thu 10 Feb 00:00||WAP||972.173KB|
|Fri 11 Feb 00:00||WAP||789.359KB|
|Sat 12 Feb 00:00||WAP||14.142MB|
|Sun 13 Feb 00:00||WAP||14.414MB|
|Mon 14 Feb 00:00||WAP||727.282KB|
|Tue 15 Feb 00:00||WAP||16.662MB|
|Wed 16 Feb 00:00||WAP||5.862MB|
|Thu 17 Feb 00:00||WAP||30.231MB|
|Fri 18 Feb 00:00||WAP||2.502MB|
|Sat 19 Feb 00:00||WAP||551.215MB|
23-02-2011 03:17 PM
A couple of things, i am using the 3gs and have not noticed this yet (may go and take a look tho). A couple of things really i would make sure that applications are not open in the background taking up data while you are sleeping as this would certainly be the main thing that i could see as being the issue.
Other than that i know WP7 people were having issues with IMAP with Yahoo! mail, or your phone could constantly be checking all the time for other email accounts too.
So: What apps do you use that require a data connection?
Do you have many email accounts linked?
23-02-2011 03:26 PM
I have done this before and it allows you to download the tracks as they are individual downloads no more than perhaps 12meg per song.. so it may be worth checking all the activity you did in that particular day.
23-02-2011 03:36 PM
Yes your right, the daily useage is grouped into one bill entry for the entire day and appears with a 'midnight' time stamp. Just to confirm I have no 'rogue' apps, I have never downloaded anything from itunes via my phone and hardly use the email - even if I did I think +500mb in a 24 hour period is pretty extreme! The only app I use on a regular basis is facebook so maybe that has a bug in it somewhere.
If I have to keep my push and data switched off it kind of defeats the object of having a smartphone,
Next steps will be to do a backup and restore as new iphone and then monitor the useagae daily to try and pin point anything weird!
24-02-2011 08:20 AM
But for 500meg to appear, i would monitor what you are doing just to ensure there is no buggy app downloading without you realising. If you watch tv etc or stream make sure the apps are closed fully.
I dont think it would be anything else really as Vodafone have done literally nothing to the devices other than have their operator settings installed so it has to be a third party application or site that is causing this data usage.
Apps i can think of that drain alot of data are:
Skype (over 3g)
Chat programs left on may cause alot of upload/download data
TV Catchup site i think after an hour of viewing not too long back i managed to download over 400MB
Youtube - The data hog!!
Downloading apps and music from iTunes and App Store
Worth monitoring what you are doing if it has happened once you may want to check what is happening on your device all the time.
24-02-2011 04:25 PM
Jebelious has come up with a good little list of things to be aware of there. You'd be surprised how many people don't realise that Twitter, Facebook and Email use data!
As is mentioned, we only provide our operator settings with the iPhone - there is nothing else added to the handset or changed in any way, so in one way or another the phone has been requesting and receiving data.
There are a few ways you can check to minimise data use:
- Push notifications, geotagging and refreshes: Scroll to the bottom of the main settings menu and you'll see a list of some of the apps you have installed. Each of these when clicked will load individual settings for that app, and any that use push notification or custom refresh rates will have these defined here. The Facebook app, for example, includes "Shake to reload" and "Push notifications" as options. Disabling anything like this on these apps will prevent them from using data behind the scenes. You can also switch off notifications as a whole via Settings > Notifications.
- Disable tethering unless in use: By switching off tethering, you'll ensure that your computer will not mistaken a standard USB connection for sync or charging as a data connection. You'll see these charges as ACCINT rather than WAP. You can disable this under Settings > General > Network
- Use your computer or Wi-Fi for iPod and AppStore purchases where possible: purchase downloads and updates can use large amounts of data, so if you wait to use Wi-Fi or your PC for these, you prevent them from hammering your usage.
- You can back up and restore the device in order to remove any minor glitches which may be causing issues.
- Switch off Cellular Data: You can disable this from your handset under Settings > Network or, if you want to go a step further, we can bar GPRS on your device to prevent all internet connectivity except Wi-Fi, although this has the obvious downside that you'd need to contact us whenever you wanted this on.
- Be aware what uses the most data: by taking a look at what you're using when and comparing it with your usage, either via My Account, your itemised invoice or the My Vodafone app, you can get a picture of what uses the most. Strong contenders here will be YouTube, streaming, frequently used chat/social networking apps or sites, VOIP and GPS/Geotagging if used frequently.
We cannot guarantee that third party apps are bug-free, but if you see that your usage has risen since installing one, you may wish to look at any settings which may be over-using the data, or maybe uninstall for a few days and see if that makes a difference.
26-02-2011 11:52 AM
Hi Newbie, I have just seen your post after trawling the net and finding the American equivalent, which is exactly the same. I have had my phone 2 weeks and I have already used over 650mb (my contract is 500mb so I am now paying extra). My "extra usage" happened in one foul swoop and with the odd 3000kb here and there. But the main was from 23 Feb 2303 hrs through to 24 Feb 0502 hrs every 90 seconds or so and used my whole allowance of 500mb (whilst I was in bed sound asleep).Customer service over the phone fobbed me off and said I should go instore - so duly did and told exactly like you - "...must have left apps running" and ".....been on facebook or twitter" or ".....streaming videos or watching tv" - all of which are not the case. The guy instoretold me to monitor ovwer the weekend then if still not happy go back and he will phone through to someone. In the meantime I have turned my internet connection off and deleted my email app and only use apps if in wi-fi zone - so far so good but then whats the point of having a super duper ifone that you can't use for internet etc. WATCH THIS SPACE.
28-02-2011 10:29 PM
01-03-2011 12:01 PM
Hi further to my previous blog - I have just been into the VF store and they were all baffled. They then phoned Customer Services who have agreed to recalculate my account (hopefully that means they will delete the " unknown usage" and re-umburse me the extra I have to pay. They then could not explain further so put the Shop Assistant through to "Tech Section" - initially they said it must be me streaming etc etc but after Shop guy explained they said that it may be fault with the Iphone itself. Firstly they suggested I went onto my itunes and backed everything up then do a complete restore. Secondly monitor it over the next few days...............so I have now done a complete restore and will wait and see!!!!!!!!!!!!!!!!!
10-03-2011 01:24 PM
Hi All, further to previous entries I returned my Iphone to the Tech Guys as it was still showing high unknown usage. Lo and behold got it back today after they checked it and guess what - quote "...the repair centre was unable to identify a fault with your phone". So back to square one - I have now restored my phone but only loaded one app which connects to internet which is "My Vodafone" and then I will monitor for couple of days then download say "Sky Sports News" and monitor then maybe reload my emails and see what happens. I'll keep you all posted. Cheers STEVIEG
10-03-2011 01:44 PM
Now i remember reading somewhere something to do with the IMAP issues with Yahoo mail, do you have that setup on your device? also if you have a mail account is it set to auto download new content?
If this is something that you just can not pinpoint then the only thing that you can do to totally eliminate anything to do with the apps that you have is to start with the device from fresh.
Remove all applications and start using the device without any, from this point you can start to slowly re-introduce your apps one by one to see which ones are using the data.
Remember that Game Centre requires an interweb connection to connect to the server so if you are playing a game that uses this service it will use up data.
10-03-2011 07:37 PM - edited 10-03-2011 07:38 PM
StevieG662: It is also worth remembering that when the phone is asleep as opposed to turned off data is not downloaded over wifi but as chargeable data.
I know someone who was getting similar unexplained charges during the night but she found it was a few apps updating themselves and as the phone was in sleep mode the data was not coming in via her wifi.
11-03-2011 10:13 AM
Yes certainly a good thing to remember:
If you start a download using your WIFI and lock your device the item will continue to download via the WIFI connection, however if you lock your device while not downloading via WIFI the device will do all of its email pulling and push notifications by using the mobile network.
15-03-2011 11:45 AM
Hi thanks for that - I have no email account set up on the iphone as that was the first thing I deleted but to no avail. Since the phone was returned from the Tech Guys I deleted every single app and re-introduced just one (that being "My Vodafone") but I never used it - lo and behold I have 2 small entries appeared on my bill for 29.507kb and 4.901kb within hours of load the said app. I have now deleted that and am continuing to monitor my account. Furthermore I have just had my bill and all the Unknown Usage Entries have disappeared yet they have still charged me for it - according to the bill I used 662.897MB in two days U N B E L I E V A B L E. I am shortly going into local store to kick off - NOT A HAPPY BUNNY.
Just before I go I noted your comment about the Games Centre - I have a Golf Game App that I play mmmmm I wonder - think I will be deleting that as well - at this rate I might just as well have a £9.99 bog standard asda pay as you go mobile instead of a £400 iphone!!!!!!!!!!!!!!!!!!!
15-03-2011 07:54 PM
Did you agree to send anonymous diagnostic info to Apple when setting up your iPhone for the first time?
To get another chance to ‘Disagree’ to sending Apple diagnostic information from your Devices simply right click on the devices icon in iTunes and choose ‘Reset Warnings.
Then re-sync your device. When you do you should be presented with the diagnostic opt-in dialog box. Click ‘Disagree’.
16-03-2011 02:24 PM
600meg does seem a little excessive however the only real testing that anyone at Vodafone could do would be to pop a PAYG SIM into the device and see what happens when using the device as a standard.
Something is using the data else you would not be billed for it, i have been using data devices for a long time now (since GPRS came out) and i can say that no device just downloads without being prompted to do so.
If all else fails i would seriously wipe the device (DO NOT DO A RESTORE) and install apps individually.
The only thing that i have seen that uses that amount of data in just 2 days (1 day in my example) was tv catchup as this stream is high quality and data intensive. Also using YouTube ate quite alot of data as did downloading an entire clubland album on my iPhone while at work (it will allow this as each track is no more than 10meg!) that * 51 tracks+ is alot of data .
My device setup is as follows:
2 email accounts that push (one is an exchange account)
Push notifications are switched on for all apps including facebook/Twitter
I use the device for browsing while at home and at work on 3G/2G
I do update apps that it will allow by using the 3G network
I have alot of apps/Games on my device now so when the Game centre ones log in that requires a data connection to connect to the server so there is that data usage.
And it would seem that i have not used anything more than 400MB in a month (checked the last 4 months online)
I have used TV Catchup website on a few occasions, streamed YouTube while out and about also (not 100's of videos but up to 15 or so)
So i must say that i am quite stuck on suggestions, Vodafone will only bill you for the data that you use, your device is doing something that is taking alot of data.
16-03-2011 03:55 PM
Hi thanks for that - Yep was aware about the phone asleep and not turned off and not downloading over wifi but surely not 662.897MB in 2 days.
Asit looks as though you are being billed daily, you could, providing you can live with internet access for a couple of days, turn of Cellular Data and see if you are billed anything for those days.
If you are then you know it is a Vodafone billing glitch, if not then it will show that your phone is doing something that you are not aware of.