iPhone 4 and 4S

[soupladel]

Mods - I will not bore you again with the details of my difficulties over the past few days with trying to preorder my new iphone.

However, I have woke up this morning to discover that not only has the incorrect charge of £219 been released into my account, but also the legitimate £219 from Saturday's re-order and I am ever so slightly worried that for some unknown reason, my order has been cancelled.

Can someone please, urgently, check the status of my order to make sure it has not been cancelled?

The last thing i want to see is that my bank were instructed to release one payment and actually released both by mistake and for this to cause my order to fail.

[eversonj90]

Best to give customer services a call, they'll be open now.

[soupladel]

I am on my way into work just now and was planning to give them a call if no answer was forthcoming on here. Dammit.

[cmatt]

problem is - the eForum team can't look into online orders, you have to go through the vStore help...

[soupladel]

I have spoken to CS and they have confirmed that my order is still in place, although when I first went on thephone she had said my order had been cancelled, owever after a period on hold, she advised that my order had not been cancelled but the refunds had been done as a result of my complaining about being charged twice. Ok, fair enough.

I am not going to complain about being refunded the money, both charges, but I am still concerned that when stock does turn up (the helpful lady stated that they could not advise on delivery dates because they still do not have the stock as yet) the system is goign to recognise that they have not been paid and my order will be in limbo until then.

Are one of the ever so helpful mods able to look into this for me to clarify what will/should happen on my order when stock does arrive? Will my card be billed again for the one off payment, or will this simply be charged to me vodafone bill?