14-11-2011 09:16 PM
Click on this and it will allow you to create a new post.
Hope that helps you if you haven't already created a new post
15-11-2011 10:52 PM
they have a cheek to call them selfs 'customer services' . know what you mean about being put on to the next operator and having to spell out the whole story over again and again.... they are taking the p--s..
get on twitter and face book and let evey one know your dealings with vodafona, as i am,, sure that when enough s--t hits the fan they will have to start listerning.....
17-11-2011 03:20 PM
I have an urgent matter to discuss with customer services about my account. I sent my email via my online account and received an automated response from customer services saying that I would be contacted within 48 hours. That was last Thursday (10/11/2011) and still have not received any response to my email. I have now sent a further 3 emails and spoken to an online CS agent last night that said he could not assist me because he was not a decision maker.
I have been a very loyal customer for over 10 years and I am very brand loyal, but really need to speak to a decision maker urgently.
I am new to this forum so here is hoping this will get the due attention.
17-11-2011 03:38 PM
07-03-2013 04:46 PM
i have had a most awfulk experience with Vodafone. Most of the time I have had my contract my service has had days and days where I have had no service. I am however still expected to pay for this.
both myself and husband have tried to talk to vodafone in order to try and leave, but we have been passed from piller to post and back again. i was promised a call back from a manager yesterday to happen within 24 hours, but so far have had nothing, so i called in again only to find that the manager did call me... to my mobile - which has no service ... twice.
i did tell the customer service team that they need to contact my land line.
i was also adivsed that to leave my contract early I would have to pay an additional £60plus (GBP)... so to leave a servcie that \I'm not recieving but paying for I have to pay extra.,.. see you in court Mr Vodafone.
I am wondering if there is a minimum standard to dimness that Vodafones customer sewrvice people have to reach or are they all stupid?
BTW - I'm still waiting for my call back too... bet that doesmn't happen either.
I'm considering the small claims court for compo and an exit from my contract.
20-03-2013 12:39 PM
i could not agree more!! I am absolutely disgusted by the "customer service" received from Vodafone. They are sarcastic, rude and I cannot understand half of what they are saying. I have not only not managed to get my issues sorted, but they have actually made things worse not better, after 2 months trying to sort things I have managed to get back to where I was in the start. I cannot wait for my contract to run up at the moment so that I can get as far away from Vodafone as it possible! Unless you have a free day a week to try and sort your problems it is not worth it!
20-03-2013 12:44 PM
20-03-2013 12:50 PM
I added a new contract for my mum to my account and was told that separating them would be easy.... this is not the case!! I still have both phone numbers on my online account, when I only want to view mine and I would like my mum to be able to view only hers.... but instead they managed to mess up both the accounts and I have only just managed to get my account back to the original.
The customer service advisor was also incredibly rude and sarcastic with me and ultimately hung up on me. I was then promised a phonecall back from a manager to discuss the complaint and this did not arrive (and this isn't for the first time).
I am appauled by the way Vodafone treats its loyal customers. A few months ago I wouldnt have dreamt of changing my service provider when it comes to renewing, now however i wouldnt dream of staying with Vodafone with the way things are.
20-03-2013 01:55 PM
When you say seperating accounts - are you referring to transferring ownership of the account into your mum's name? If both numbers are in your name, they will both appear in your account and both users will be able to see the usage for both accounts.
20-03-2013 02:28 PM
The accounts could be split where you would still be responsible for the accounts but your Mother would have her own online account with her own password with the direct debit coming from her bank account. This would mean you would be unable to see any of your Mothers account details and she would be unable to see yours. You would still be responsible for making sure the payments were up to date, if one account is unpaid, both lines would be suspended.
Vodafone could arrange for your Mother to have full access to her part of the account which would include being able to upgrade and change the tariff.
You will probably be sent a PM from the Tech Team for your account details and a member of the team will be touch to discuss your options.
21-03-2013 09:03 AM
We can certainly take a look at your account to see what’s happened so, to get the ball rolling, I’ve just sent you a PM.
You can find your PM inbox here. If you can’t access this link, please ensure that the box next to “Turn on private messages” is ticked on this page, and let us know if you need any further assistance.
If you can follow the details in the PM, we’ll be in touch as soon as we can.
02-05-2013 09:57 AM
- Seriously you guys have the worst and most ridiculous customer service ever.you are the disgrace of what is called basic customer service. You only care for money and nothing more. I have wasted my time speaking with you for more than an hour (3 different times)for a simple wifi login in the London Underground. The last time the agent was literally reading the instructions from the website and he did not know what should I do.he put me several times on hold and finally after 25 minutes he put me through to the technical department. This guy was a bit more helpful and he asked me for password so he can register me for the wifi! Not the like the previous three that they had absolutely no clue! But guess what ?! Hope is not going to come by surprise but still I get the same error: wrong username or password! Therefore the last guy as well appears not to be able to offer me a solution. Seriously Vodafone how difficult is it to get a login or a registration right ? You only care for the 80 pounds on average that m paying for my two numbers? Well is not going for long as I am HIGHLY with the NO service at all that you provide. You need to look after your customers better. I am going to wait only a day for your answer and better be a good one and helpful one.