21-10-2011 06:33 AM
Ported over from 02. After a long wait the number finally seemed to go over around 8pm at night on Mon 17th Oct, however on iTunes I'm still my old number (the one Voda gave me last week) and with my friends it seems that most (but not all) get my correctly ported number but other still get the box set Voda identity! The phone itself thinks it has changed... all very confusing. Voda helpline says wait until the weekend - anyone else having this problem?
21-10-2011 01:25 PM - edited 21-10-2011 01:27 PM
To get some further information about the port process and where it's up to we'd need to gain access to your Vodafone account.
I've dropped an e-mail into your registered eForum e-mail address with a request for further information. If you could reply with a few further details one of the team will be in touch.
21-10-2011 05:05 PM
Go to settings>phone>my number .... Then change it to your permanent number
Then iMessage and FaceTime will reactive with this number, iTunes will show the correct number, and your friends (using iMessage) will all see your correct number.
Hope it helps!
21-10-2011 05:06 PM
Have a good weekend with your old number!
16-11-2011 10:12 PM
I now have a similar problem having purchased new iphone4 last week and had a port of my number arranged for Tuesday of this week, which happened, but this has only enabled me to make outgoing calls but refuses the sending of any messages, and there are no incoming calls or texts. Anyone calling my number is told this does not exist.
I have spoken to 5 different agents at Vodafone today and spent I would think 2-3 hours trying to sort out, all with different ideas on how to fix the problem, none of which have worked and I am now being promised a re port in the next day or so. I have no confidence at this stage it will happen. It is not the phomne and vodafone accept it is a network issue
All of which leaves me in a very difficult position trying to run a business where clients cannot contact me.
Please Please Mr Moderator can you hasten the matter and make sure I am not being palmed off with another fix which will not work. I cannot be the only one with this type of problem.
18-11-2011 11:03 AM
18-11-2011 04:17 PM
I've now been 4 days without service. Not a happy new customer !
18-11-2011 05:22 PM
After having all the settings reset etc etc, it was staringly obvious that it was a porting problem. I am pleased to say I went back on air properly late yesterday after they promised on Wednesday to 're port' my number as only half the process had happened.
So I was down for a frustrating 2.5 days - not good really and not doing Voda's reputation any good. No apology or follow up call or complimentary £10 credit etc which would go a long way to making me feel wanted, but there you go, I am locked in for a year so do they care - I doubt!
Today I am as free as a bird and discovering the ease of dictating texts in seconds instead of fiddling around with a keyboard
- best of luck!
21-11-2011 12:08 PM
I’m please to see that this has now been resolved for you and you are up and running.
Can I ask if your port has now fully gone through or are you still having trouble?
If you are still having issues, please reply to the email that I have sent you and I will get one of the team to take a look at the account for you.