No; you haven’t answered my question
This is what you posted on the thread:
24-10-2011 03:16 PM - last edited on 21-11-2011 11:29 AM
“Hi Everyone
Further to Tom's earlier post regarding iPhone 4S Delivery Queries, here is an update on those whose orders have been checked so far.
If your eForum username is listed below, your order status is simply awaiting stock allocation and no further action is required.
If your eForum username does not appear below, we'll be sending an e-mail to your registered eForum e-mail address with a request for further information.
We'll be updating the post as more orders are checked throughout the day.”
And as I previously highlighted your last update with the names of forum members was made on the: Updated 14:01 17th November
Did Vodafone stop checking after this date? Shall we conduct a quick poll of forum members who posted after this date, to see if their order queries were all email specific.
Here’s another question:
Why were customers that ordered the iPhone 4S 64GB model a month and then two months after I placed my order (14th October) in receipt of their phones before Christmas?
What happened to:
“If you're still awaiting delivery of your phone,……... We'll be prioritising the earlier orders which still haven't been received, ie. the preorders, but will aim to provide an update for anybody asking here”
I don't want to hear the usual diatribe about credit checks causing delays, nothing wrong with mine!. You simply have NOT prioritised, you don’t know what the word means!
You have NOT treated customers equitably. Your actions clearly demonstrate this to be case. There are countless examples within these threads on the forum to support this, and I only spent a couple of minutes browsing through!!
Your behaviour as an organisation is suicidal. Do you not yet understand that your strategic business model should be based on RETAINING customer’s not just generating new business (for which the market share is small given the number of people that have mobile phones in this day and age)
Quite frankly I am absolutely disgusted with the diabolical service (and I use the word loosely) from Vodafone and HAVE HAD ENOUGH! As I have highlighted countless times before, if I conducted my business this way and treated my customers with the evident, indifference, disrespect and obvious contempt that you have demonstrated towards the majority then ……
I expect a phone call tomorrow during business hours with a resolution; don’t waste my time with more excuses.
Vodafone customer soon to be ex
