iPhone 4 and 4S

[drey_p]

Hi there SamMurray - it sounds like the SIM card isn't active. Have you signed into My Account and activated it there?

[SamMurray]

Hello! I have tried that yes, but i cannot even register to an account when it asks me for my mobile's number: it just appears with this when i submit my number into the bar-

"Sorry – there seems to be a problem.

Sorry, you are not eligible for this service. For more information, please contact us."

And the when i try to 'contact us' it sends me to a link that doesnt respond. So im not quite sure what to do? Thanks

[drey_p]

Give customer services a call on 191 from any Vodafone handset or 08700 700 191 from any other phone and they will be able to assist you. Also if you are out and about today, you can pop into your local Vodafone store and they can assist to.