15-11-2011 05:36 PM
I got a SIM-free iPhone 4S on release day and put my micro-SIM in it (12 month SIM-only for iPhone, now out of contract)
When I tried to activate PH I got a message telling me to go online and after going round in circles I phoned up...cutting a long story short, I eventually got a phone call from someone in the "web team" (? the folks behind the twitter account I guess) who said that tethering was enabled and any usage would come from my standard 1GB data allowance.
The problem is, when I try to activate personal hotspot (Settings -> General -> Network), there's a spinner beside "Personal Hotspot" then it changes to "Set Up Personal Hotspot". Tapping it shows the same "To enable...on this account, visit http://www.vodafone.co.uk..." that it always did.
Any ideas? I've already tried turning it off and on again
17-11-2011 01:03 PM
25-12-2011 03:58 AM
Hi hoping you can help,
I have been with voda for over a year and had my data allowance upgraded and tethering enabled as part of a free upgrade to stay with voda for another year. My data allowance has indeed increased and I can see thie new allowance in my home area however I am still unable to set up a personal hotspot as it just brings up the weblink to setup a personal hotspot at vodafone.co.uk/help/iphone each time.
Any ideas ?
28-12-2011 01:35 AM
29-12-2011 09:07 PM
Now resolved after speaking with the customer retentions team as the deal the initially offered me was not possible on the plan they proposed.
Very happy now though as i was offered another plan for the same money that allows the internet tethering. This means i am with vodafone for another year on a competitive plan compared to other mobile providers and I will hopefully continue to get good service for my loyalty.
31-12-2011 06:58 PM
I have just the same problem. I have been bounced around Vodafone for the past 5 days trying to resolve it. Firstly, someone added 1.5Gb data allowance to my price plan ...... but no tethering. THEN, i was told I needed to be on a specifically iPhone price plan so they switched me and managed to double my monthly spend. BUT, tethering worked.
Overnight, I decided that I really didn't want to pay for a huge amount of data when I would only really use tethering once or twice a year and on a very limited basis.
I called Vod this morning and hit the 'if you are thinking of leaving Vodafone' option. I was offered a far more acceptable price plan which I was assured was iPhone specific and Sim Free for a year. I could increas the data elemant for the period I needed it. Fine ...... but no, it's NOT fine. I have no tethering !!!
Tech support in Egypt explained that I had to speak to 'Billing' about this. I will be calling them in the morning.
There is no consistency withing Vodafone over the tethering issue. I have spent MANY hours of my valuable time (and yes, time really is money!). Still I have got nowhere.
If I don't have this sorted by Monday I will be switching to another provider ...... I have been with Vodafone for as long as mobile phones have existed but i have finally had enough. Is there anyone on here who might be able to offer me any hope at all ?
04-01-2012 08:50 AM