iPhone 4 and 4S

[cornishboy]

Hi There Could someone please explain why I cannot set up my personal hotspot on my iPhone 4? everytime i attempt to set it up it directs me to a support page on Vodafone website. I am on a SIM only deal which includes 500mb data. Please can someone respond ASAP?

[Dave]

Hi cornishboy,

If Settings > Personal hotspot on the iPhone does not show the option to turn the Personal Hotspot on and off, then it sounds like you're not provisioned for tethering with your phone. This is included for free with our latest iPhone plans, including SIM only deals, but if you're on an older one then we'd need to take a look to see if that can be activated.

So we can do that, I'm popping you an email to get your account details.

Dave

[andyrm]

I do have the personal hotspot setup on my iPhone 4 with iOS5. The problem is that it does not do anything. I have just agreed a new more expensive contract on the basis that this worked! Will have to cancel if no solution in next 4 days

[pshephard]

Hey all,

I am having the same problem too.  Would there be a way for me to get onto one of these "new" plans with inclusive tethering as well?

Thanks

Paul

[Grayman]

Hi Andyrm and pshephard,

@ andyrm, when you say it is set up, what happens when you try and go into the personal hotspot option on the phone?   Does it say it is turned on, or does it direct you to a webpage to get it set up?  Have you tried updating the operating system on the iPhone, or restoring it through iTunes, and if so, did it change anything?

@ pshephard, a quick call to your customer services team, or calling into your local Vodafone store should be able to get the service added to your number (if it is not already there), and it can take up to 24 hours to put the access point on the network and you would need to update on the network by perfomring a manual roam ( settings, carrier, take tick from automatic, select non Vodafone network, put tick back into automatic)

Hope this helps

Grayman

[Wayne]

Hi andyrm and pshephard

So that I can just check things account side for you, I’ll send you an email over shortly so that we can get this sorted for you. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[samastrike]

Hi

I have an iPhone 4S on iOS 5 and I would like to set up the mobile hotspot/tethering feature. When I select it in the settings it prompts me to go to somewhere on the vodafone site (www.vodafone.co.uk/help/iphone) I go there and it asks me to select my iPhone version. I have no idea what to do after that as it just seems to be answers to pretty basic questions, none of them are how to activate tethering.

Can you tell me what I should be looking for there or send a different link to activate tethering?

[James]

Hi samastrike,

From what you have said it sounds like the service is not active on your account which is why you can’t set it up on the phone.

Sow e can get this sorted for you we will need access to your account, I have sent you a quick PM with details on how to get in touch with our team directly.

Please follow the instructions and we will be able to add the function to your account for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[cornishboy]

Received a call from a chap on Vodafone who informed me that I would be able to use my personal hotspot "soon" still haven't managed to set this up. I am getting frustrated now that this service is not available on my iPhone. lease can someone get this working for me,

Thanks in advance

Gareth

[James]

Hi Gareth,

Thanks for your post here.

I can confirm that the tethering is now available on a SIM Only price plan.

So we can get this added for you I have sent you a quick PM with detail on how to get this added by our team directly, please follow these instructions and one of the team will be able to get everything sorted for you.

You can find your PM inbox here.

James

[deepmeister]

I have four Vodafone UK SIM-only plans (four users in the family) and recently upgraded to a newly advertised tariff which apparently includes 500MB data bundle as part of the package.

On SIM-Free iPhone4S devices, the personal hotspot does not activate. Experiencing the same problem as others have described, attempting to activate it takes you to a Vodafone UK web page talking about tethering.

On other devices such as Android, or standalone MiFi dongles, the SIM works perfectly as expected. So why not with iPhone4S devices?

Spoke to Customer Services who says that "tethering" is not included and therefore blocked on iPhone4S devices. In the advertising, it does not say anywhere about tethering not being included, in fact the advertising goes on about mobile use and mentions laptops in the documentation!

This is poor show on the part of Vodafone UK Customer Services who wanted to charge me an extra 15 pounds per SIM, almost doubling the monthly price, if Personal Hotspot is to be made active when accessed from an iPhone4S device!!!

I am hoping the Customer Services staff are simply unaware that Vodafone is including the data in the SIM-Only plans, but I cannot convince them!

Can somebody from Vodafone please explain to me why Vodafone (UK) Customer Services is trying to extort an extra 15 pounds per user just to activate a feature that is included on the hardware, supported on non-Apple devices free of charge, but subject to this extra cost if the SIM-Only user puts his SIM temporarily in an iPhone4S hoping to use Personal Hotspot?

In case it helps to know, all devices mentioned are official SIM-free devices for use worldwide with any compatible SIM.

[deepmeister]

So nobody from Vodafone can answer this post, not even Tech Team member James who is likely to be familiar with the topic having recently looked into the issue for another user on this thread?

[James]

Hi deepmeister,

My apologies for the delay in responding to your post however the eForum works on a first come first serve basis.

When it comes to the SIM Only price plans tethering for the iPhone is included as long as it is one of the new SIM Only Price plans.

This has been cascaded to all of our frontline customer service teams and this should now be the information that they are giving to our customers.

So that we can check the account for you I have sent you a quick PM with details of how to get in touch with our team directly, please follow the instructions on the PM and we will be able to see exactly what plan you are on and what it includes.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[deepmeister]

Hi James,

Thanks for arranging for Jenny to call me. She handled everything perfectly and left us with the working solution.

Transpires that although data had been enabled, the non-standard APN required for iPhone Personal Hotspot had not been enabled on the account for our SIMs, hence access was not granted. Jenny made the changes to the accounts and it all works perfectly!

Thanks again to you and Jenny,

D

PS: Feedback sent!

[lxi-timmay-lxi]

I'm having a similar problem, I've had my account over 2 years have 3 seperate lines.Now i've bought a iphone and  to be able to teether my internet (which i've been doind on my HTC wildfire for over a year) i must pay an extra £21 a month with no increase in minutes or texts., a 500mb extra internet is included but not wanted. Tim

[Lee]

Hey lxi-timmay-lxi,

Thanks for your post about tethering on your iPhone.

That price doesn't sound right! Are you already on an iPhone price plan?

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[binoys]

I'm having the same issue - not able to get mobile hotspot working. Was in a Vodafone store and was told very off-handedly that its not possible. Very different to what the Tech Team is saying here. Can someone please get in touch with me? Thanks.

[DaveCD]

Hi binoys

Thank you for your post and a very warm welcome to the eForum.

I understand why this is causing you frustration and would love to assist, so I can check that this is provisioned on your account please follow the Private Message and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

We also have a great step by step guide on our Help Centre to assist you with this.

Many Thanks

DaveCD

eForum Team

[stennystenny]

Hi, I'm having the same problem as everyone else on here. Trying to get personal hotspot running on a PAYG, iOS5, iPhone 4 with no success. Whenever I try to activate it I simply get a useless redirect to the Vodafone website. I rang customer services and was told the complete opposite of what this forum is saying. They said the personal hotspot feature is categorically not available to iPhone PAYG customers ?? Having just bought a WIFI only iPad this would be a nice feature to have. Any help from the tech team would be appreciated. Thanks

[Wayne]

Hi stennystenny and welcome to the eForum

Thanks for you post here. I’m afraid that iPhone hotspot is not available on pay as you go due to the iPhone specific APN that we need to use.

Thanks

Wayne