iPhone 4 and 4S

[Bobbin]

option 2 i believe, to speak to someone about your account, then ask to speak to renewals, you may have to hold as they are busy.

[AppleAddict]

1) 91 - 180 days

2) All iPhone 4S. 24m tariffs = no plans availible. 18m & 12m tariffs = "sorry, we can't process..."

3) Chrome on Windows XP

[Gray11]

1) between 91 and 180 days

2) iphone 4s black 32gb - £36 month

3) Safari

[Bobbin]

The upgrade is available within 6 months of your contract I am led to believe and have been told by CS
I would try again if I was you, seems a bit unlikely that you are one day out of your 6 months
Unfortunately it is hit and miss with Vodafone Customer Services, some are great and some just don't care.

[TorontoSS]

1. Between 90 and 180 days

2. 32GB Black (or white)  "sorry, we can't process..."

3. Internet Explorer

Hope this helps, and thank you in advance.

[TorontoSS]

Sorry - i should have mentioned more.  Let me re-post, sorry about this:

1.  Between 91 and a 180 days

2.  £46 a month, 18 months - 32gb iphone 4S Black or White

3.  Internet Explorer

Thanks a lot.

[laurashaw106]

1) between 91 and 180 days - I THINK

2) iphone 4s 16gb white 18 months £46 per month gives    Sorry, we can't process your order because of a technical problem. We're working hard to fix it. Please call us on 08080 101 256 to get help with your order.   when i called this number the advisor told me i couldnt upgrade until tomorrow which seems odd as i could upgrade to anything before the release of iphone4s

3) Which browser are you using? google chrome

thanks

[Heidi]

Hi guys,

We are aware of the issue and are working on getting this fixed as soon as possible.

I understand how eager you all are to get yours ordered. It looks awesome! What's everybody looking forward to using when iOS5 comes out?

Heidi

eForum Team

[AppleAddict]

"What's everybody looking forward to using when iOS5 comes out? "

Unless this problem get sorted i'm looking forward to staring at my iPhone 3GS with sadness and disappointment.

[jamesnorris]

1) When are you upgrading? Out of contract, within the last 90 days, or between 91 and 180 days?

Within 91-180 days i think



2) Which device are you choosing when the "No plans available" message comes up?

I manage to select a device and price plan, click pre-order and then just get an error message and an 080 number to ring



3) Which browser are you using?

Tried on Chrome and Safari on OSx Snow Leopard

[TorontoSS]

Hello,

I'm trying to upgrade early today - as I am eligible to do so.  There is an option for me to upgrade to the iPhone 4S, but each time I try online, it doesn't work - and says there's a technical issue.

I currently have a BlackBerry Torch and to be honest, it's not in great shape - it overheats, and stalls repeatedly. 

I hope I can upgrade to the iPhone4S - I should hope after being a customer for years and years I'd be able to.  Can anyone help me?  I'd also like to do so today to get the £59 credit. 

S

[laurashaw106]

im having the same issue

[Bobbin]

Phone your order through, I never use the online function, always has issues. I just ordered mine by speaking to someone

[TorontoSS]

Thanks for the suggestion - although I don't think one can when using the Early Upgrade function.  It can only be done online unfortunately.

[Bobbin]

Yes you can, the renewal team are aware of the issues online and they will still honor early upgrade options

[Bobbin]

There is a known issue with the online order system, its not working

Have any of the people with the problems raised tried to call 191 and speak to renewals?

The Vodafone team are working on the online issues, but there is no timeline for the resolution, if at all. I would recommend at least trying the Customer Service team on the phone.

[daveshoare]

Thought I'd put my details in as well! Nice to know it's not just me.

1) between 91-180 days

2) iPhone 4S 16GB, £31 contract both with 24 and 18 months

3) Opera for iPad (Safari defaults to an annoying iPhone formatted page)

[jamesnorris]

I appreciate you guys are busy, but any chance of an update?

[TorontoSS]

Actually I did try to call 191 but was unsuccessful.  But thanks for the suggestion.

[jamesnorris]

Same, Got through to quite a nice girl who transferred me to upgrades without asking and the 19-38 minute waiting process startted again. Needless to say I hung up as I got 'that' email from a mod requesting my number for a call back

Fingers crossed they'll have one waiting for me