24-01-2012 11:58 AM
Am I right in thinking Vodafone is just not the place to get your iPhone upgrade?
I completed an upgrade order online on 17th for a iPhone 4s 64GB I believe. During the course of last week, I was told the phone would arrive on 23rd (yesterday). Well obviously it didn't. I enquired the online "customer service specialists", they just cannot answer simple questions such as why was I told it will come when it didn't, when is it expected to be delivered? One of them even promised to email me after contacting the "warehouse team" but never sent a single email afterwards. Presently, not a single clue if a phone will be sent within the age of time, and seems vodafone started charging me already at the new contract rate.
And your forum thread "iphone stock availability" thread is bit of a joke. A vodafone staff comes three times a day to edit the time written in a post, almost feel sorry for the guy who has to do that. I checked this thread periodically and it has never really changed once.
I checked numerous other providers, who clearly seem to have the phone in stock with good deals. Seems if I order with O2, an iphone arrives the next day!?? But money or deal is besides the point. Order was made, why the hell can't it be fulfilled, especially as promised by the staff!? My guess is I could be sitting here for weeks and months if I don't do something about it. I'm thinking of demanding that my mobile and ipad2 contract be canceled without fees and move these and my father's contract else where.
24-01-2012 02:13 PM - edited 24-01-2012 02:13 PM
Whe you place an upgrade order online it does warn you that the tariff will change immediatly regardless of when you get the handset.
I'm sure you can appreciate the awith the popularity of the handset there are still some shortages of stock for certain models. If you have plaed an order you will be allocated the stock as soon as it comes available. Unfortunatly there is no way of saying if that will be a day or a week or maybe longer.
With RE to the stock updates thread, there isn't much that can be said if the situation hasn't changed.
Finally in terms of cancelling you are well within your rights to cancel and revert to your previous contract. Once your contracts have reached thire end you can of course move you business elsewhere, alternativly you can cancel at any time however it will be subect to an early termination fee. This can be worked out as -> (number or months remaining X monthly contract cost) -VAT@20%
A call to customer services on 191 will be able to give you the exact figure for your contracts.
There would be no option to cancel your ccontract without paying a termination fee.
24-01-2012 04:32 PM
Thx Nabs for your *very technical* response.
"Whe you place an upgrade order online it does warn you that the tariff will change immediatly regardless of when you get the handset."
Yes I am aware of that, since that message popped up when I loaded the upgrade page. I remember and accept that. Nevertheless in my personal opinion it's not quite right that the new contract is enforced at the time of the order when the phone arrives 5 years later. Especially in a contract which is bound by specific timeframes.
As for the "popularity of the handset", that is simply not my problem. As I already mentioned, other providers have the model in stock for next day delivery. And I'm afraid I can only chuckle at the idea that "there is no way of saying if that will be a day or a week or maybe longer." But yes that seems to be true in the case of Vodafone. Nobody knows when. I even tweeted at VodafoneUK who simply says "If the phone is out of stock then I'm afraid we don't have access to delivery dates from the manufacturers ^ HP"
Regarding the thread, humour me.
And yes I am aware of what the terms say regarding cancellations, technically speaking. But as a customer I believe the contract is only valid if the service is good.
But as I mentioned, what annoys me the most is the fact that the two different online "special customer service specialists" confirmed for me last week that the phone would arrive yesterday. It didn't. Harsh to call it a lie?
Later yesterday, by another "specialist" I was promised an email within 24 hours regarding dates. I never received an email from this guy and it's past 24 hours. Would it be harsh to call this one a lie too?
I don't believe so.
24-01-2012 05:57 PM
"Your upgrade order 0323051197 for iPhone4 64 gb will take a further 5-7 working days at least to be processed. You will receive a text notification when your phone is dispatched. Inconvenience regretted. Vodafone customer services"
26-01-2012 11:36 AM - edited 26-01-2012 11:37 AM
26-01-2012 11:55 AM
Please accept my apologies for the delay in responding, we are a small team in huge demand and we work on a first come first serve basis, but now I am here I would love to take a look at this for you.
I appreciate you are eager to get your new device, as mentioned they are very popular devices, if you have an order reference number I would gladly take a look for you.
26-01-2012 02:18 PM
Wow I don't know how or what or who or why or woot, got an email saying order has been dispatched just now.
Thanks God. (And Vodafone)