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Occasional Poster
WayneJones29
Posts: 7
Registered: ‎06-10-2011

Wednesday 12th October - 6pm

According to the Customer Services rep I just got off the phone to "if you ordered (and received a order confirmation email) before 6pm yesterday, your shiny new iPhone 4S will arrive tomorrow between 8am and 6pm (Home deliveries).  If you ordered it to store it will be available after 1pm at your selected VF store". :smileyhappy:

 

Unfortunately, if you didn't order before 6pm yesterday delivery tomorrow is unlikely, owing to Vodafone not having the use of a teleporter to deliver the handsets! :smileyhappy:

 

It's unfortunate but true that when demand overwhelms capacity communication is the first thing to suffer.  I received my iPhone 3GS on the Vodafone launch day and then just like now I never received a 'your handset has been dispatched' email.  I know this is very frustrating especially if you need to arrange for someone to be at the delivery address.  Perhaps it would be good if a Moderator could update the sticky at the top of this thread to reiterate the statement I received from CS regarding the Wednesday 6pm cut off point. 

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Peer I
Jacbowen2
Posts: 67
Registered: ‎12-10-2011

Re: Wednesday 12th October - 6pm

Well I ordered mine Tuesday :/ so it would be a nice surprise if you were right! Time will tell :smileyhappy:, Thanks!
Message 2 of 10 (1,802 Views)
Scout I
grahampaull
Posts: 47
Registered: ‎21-01-2010

Re: Wednesday 12th October - 6pm

LOL @ CS!.... I dare you to phone back and ask the same question to a different Rep!..
Message 3 of 10 (1,789 Views)
Occasional Poster
joberridge
Posts: 18
Registered: ‎05-04-2010

Re: Wednesday 12th October - 6pm

Hate to disillusion you but i did an early upgrade yesterday at 12 pm so before 6pm deadline and although received processing email promptly and online account shows my new priceplan i have not actually received confirmation email! Personally i think vodafone cs have no idea of the facts n tell people what they want to here. Wouldn't surprise me if u hadn't even been transferred anywhere.......sorry!!!
Message 4 of 10 (1,732 Views)
Established Poster
dnwuk1
Posts: 70
Registered: ‎13-12-2008

Re: Wednesday 12th October - 6pm

I order my iphone 4s on Monday night. As my  first  order I placed on the sunday did not go through. I have never got any conformation from vodafone. A lady called from cs saying my order has gone through i would get my phone on the 18th. I called cs to comfirm today and was told my phone is waiting to be despatch to dropped off tomorrow :smileywink:

Message 5 of 10 (1,709 Views)
Guide IV
chrisdeeming1
Posts: 580
Registered: ‎07-10-2011

Re: Wednesday 12th October - 6pm

WOW! It must be true. I've spoken to Live Chat four times today, the last two times have been for fun just to see what version of the story I get this time... ha.

But actually, this time around I've just spoken to someone who has confirmed they have been told anyone who ordered before 6pm yesterday will get their delivery tomorrow.

That's now a total of 2 departments singing from the same hymn sheet - I'm very impressed!

It's looking good guys.
Message 6 of 10 (1,687 Views)
Tech Team
Dave
Posts: 10,126
Registered: ‎28-11-2008

Re: Wednesday 12th October - 6pm

Hi WayneJones29,

 

To clarify what I can, we do need to place orders before 6PM to guarantee a delivery the next day because otherwise it's too late for the couriers to collect them that evening.

 

With a busy period for orders such as this, we may recommend placing the order earlier to increase the likelihood of delivery on the relevant date, just because of the number of orders to be processed in the warehouse and collected by the courier.

 

Not ordering by that point does not mean you definitely will not get the handset, in the same way that ordering before is not a cast iron guarantee - it all depends on stock meeting demand.

 

Dave



Message 7 of 10 (1,670 Views)
Occasional Poster
Johnw123
Posts: 11
Registered: ‎13-10-2011

Re: Wednesday 12th October - 6pm

Dave,
So if I placed an order at 8.00am for an upgrade to iP 4s on Friday last week I'll get it tomorrow? Lots of people have ordered after mine but have confirmations of shipment etc. What's true? Why is VF so guarded on this? Just tell us please!
Message 8 of 10 (1,642 Views)
Peer I
Jacbowen2
Posts: 67
Registered: ‎12-10-2011

Re: Wednesday 12th October - 6pm

Judging by other peoples posts John I think you only need to really worry if your ordered on Monday (but im sure you'll get them). I think VF has had issues with emails or whatever! Sure you'll be fine!
Message 9 of 10 (1,619 Views)
Tech Team
Dave
Posts: 10,126
Registered: ‎28-11-2008

Re: Wednesday 12th October - 6pm

Hi Johnw123,

 

Pre-orders are fulfilled first come-first served, so those placed earlier have the best chance of going through for tomorrow. Ordering last Friday will certainly have you in a box seat.

 

The notifications of orders have been backlogged, as mentioned in the iPhone pre-order FAQ, and the order that requests are being fulfilled does not affect the order that we're dispatching the handset, as this will be done in batches and may be sorted by model, general location, courier's delivery centre used, and so on.

 

Dave



Message 10 of 10 (1,576 Views)