Support:

iPhone 4 and 4S

Search in eForum:
Reply
Occasional Poster
salanddaz
Posts: 5
Registered: ‎24-06-2010

iMessages sending texts to email account instead of phone

[ Edited ]

Hi,

 

Confused with this problem.  Me and my wife are both on Vodafone, I have iPhone 4, she has 4s.

 

Over the past few days when she sends me a text from her phone via imessage I don't receive it in my imessage but get sent an email instead (see attached picture).

 

Any idea's why this happens, it is only when she send message to me, if I send one to her it works fine.Screen Shot 2012-03-07 at 19.49.49.png

Message 1 of 5 (4,272 Views)
Champion V
kids
Posts: 2,025
Registered: ‎09-05-2010

Re: iMessages sending texts to email account instead of phone

In your settings under Messages do you have your email address or your number entered in the 'Receive at' field?

Message 2 of 5 (4,237 Views)
Occasional Poster
salanddaz
Posts: 5
Registered: ‎24-06-2010

Re: iMessages sending texts to email account instead of phone

Under 'you can be reached for messages at' I have my phone and email address.

 

It is very tempermental as it seem to happen when I'm at work in the day and only affects my wife sending me messages (other people she knows who have iphones and imessage, no problems).

 

At home now and its working fine and her messages are showing on the imessage app and not emails like the one attached.

Message 3 of 5 (4,236 Views)
Tech Team
James
Posts: 18,127
Registered: ‎21-07-2008

Re: iMessages sending texts to email account instead of phone

Hi salanddaz,

 

I must admit that this is a strange one especially as it seems to only affect the one number and in one location.

 

As this is an iMessage issue, we are restricted to what we can do as it is not a Vodafone application.

 

I would keep an eye on this over the next couple of days and keep us updated to if the issue starts to happen in different locations.

 

James

Message 4 of 5 (4,217 Views)
Peer I
daviasht
Posts: 187
Registered: ‎30-03-2009

Re: iMessages sending texts to email account instead of phone

Hi I am not sure weather this will help or not but try the following. Goto Settings > Messages > Receive At > Caller ID and make sure your mobile number is ticked and not your email address.. Cheers
Regards Dave

iPhone 4 16gb, iPhone 4S 32gb
iPhone 5 16gb, iPad 3 16gb
Message 5 of 5 (4,180 Views)