iPhone 4 and 4S

[CocoLeFleur]

Hi,

Just want to check how much the excess is to claim for accidental damage?  Managed to drop the phone and the top corner of the screen is damaged.  Hopefully not too much

[AnnS · Accepted solution]

The excess charges are the first £15 or £25 of any claim depending on which plan your have.

As you have an iphone, it would most likely be £25.00.

[sahastandon]

Hi

I thought Vodafone is a great network and keep all the promises which they promise while giving a contract.

Inspite i am holding a business contract with vodafone and paying more than 60 pounds a month. I lost my phone in december and i got a new phone as well. I lost it again on 3rd January accidently and i called the insurance team and i was not expecting that kind of behaviour from the staff and i was told that i will be given a call the next day i.e 4 jan but i did not recieve any call.

Today i.e 5 january gave them a call regarding my phone and some one promised me to give me a call on 4th january they just said your claim is under processed and disconnected the phone.

This is seriously not the way my whole family is having more than 8 contracts with vodafone this is just not the way...

kindly help 

[Woody]

Hi sahastandon,

It's disappointing to hear of the issue you have had whilst making a claim and we will get these fed back for you.

We aren't able to do anything about the claim itself here, but you appeal the decision if you are not happy with it. You can also visit our site for more information about our Cover Me insurance.

Woody

eForum Team

[sahastandon]

Hi 

I claimed my phone on 3rd Jan i was told that it willl take 3-5 working days

I was told that i will be given a call the next day i.e 4 jan but i did not recieve any call.

5 january gave them a call regarding my phone and some one promised me to give me a call on 4th january they just said your claim is under processed and disconnected the phone.

I called them again on 8 Jan they said your claim is under processed and you will definitely giving a call  by Monday till 16:00

Called them again on 10 Jan (Monday) at 16:30 again they said your claim is under processed and your claim will be processed by 11 Jan (Tuesday) I called them Today that is 11 Jan they said your claim is under processed

Can anyone from Vodafone head department help me as i have lots of other work to do 

Thanks

Sahas Tandon 

[wunna77]

I lost my iphone 4 16GB today and claimed for insurance. They charged me £50 for insurance excess. My friend told that he needed to pay only £25 for excess for his claim. Can somebody make sure the amount they charged me is correct or not?

[mobing]

[quote]Can somebody make sure the amount they charged me is correct or not?[/quote]

i have no idea of that ,but since that your friend tell you of the case ,then could you find the dtfference of some details   between the two case ,that will help you more ,i think !

[kids]

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wunna77 wrote:

I lost my iphone 4 16GB today and claimed for insurance. They charged me £50 for insurance excess. My friend told that he needed to pay only £25 for excess for his claim. Can somebody make sure the amount they charged me is correct or not?

Looking at the Cover Me page they have four bands of excess charges.

Bands 1-2 £25

Bands 3-4 £50 for the more expensive phones.

I would think that they class the iPhone as either 3-4.

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