iPhone 4 and 4S

[rizrizzy]

Hi,

I have recently submitted to customer services all the information needed for my iPhone 4 to be unlocked as it is a present for my mother as she wants to go onto a different network. I have given all of the information needed that was requested on the page for unlocking.

I have received a reply from the NUC team but they have said that I need to go back to CarphoneWarehouse where I bought the phone originally and they will provide me with this code. I have asked CarphoneWarehouse and they have said that they do not supply these codes as they are a third party seller and it is the network that provide the NUC code.

I bought this phone on PAYT (Pay As You Talk) and have topped up the SIM with £20 as it states on the page.

Please advise me on what I should do.

Thanks

Riaz

[rizrizzy]

Sorry and also the reference number for this case is :

#6021178

Thanks

Riaz

[Martin]

Hi rizrizzy

Welcome to the eForum it is always good to see new faces on here.

So that we can look into this for you, I have just sent you an email, if you can reply back to that with the relevant information, we can then see what is happening with the unlock procedure.

Thanks

Martin

eForum Team

[alberto]

i hawe sed tuday an email and and i hawe this

Thank you for your mail regarding your Network Unlocking Code. We will endeavour to respond to you within our specified Service Levels below.  
Escalations regarding previous queries will always be given a higher priority and resolved at the earliest opportunity.
 
Nokia - 2 working days
BlackBerry - 5 working days 
Samsung - 16 working days 
Sony Ericsson - 10 working days
All other brands - 3 working days
 
Kind Regards
NUC Resolutions Team
Customer Service Support at Stoke 
 
E-mail: NUCResolutions@vodafone.co.uk 

[kukumobile]

i have posted froum of unlock of my iphone to get my iphone unlock but reply come yours phone cannt be unlocked what the problem in it

[dannyjohnson]

Yes。Welcome to the eForum 。it is always good to see new faces on here.

[dannyjohnson]

Welcome to the eForum。 Yes， it is always good to see new faces on here.

[James]

Hey kukumobile,

Welcome to the Vodafone eForum from all of the team.

I have taken a look at this for you and can see that you have raised a total of 3 requests with two different IMEI numbers.

The first IMEI that you submitted was an IMEI that had already been requested to be unlocked by another customer and as such could not be requested by you.

I have also taken a look at the latest request made by you and can see that this request has been successful and the handset has been unlocked, please place a non Vodafone UK SIM in the handset and connect it to iTunes to complete the unlocking of your handset.

James

eForum team

If you have any comments regarding how I have answered your query today, please complete our short feedback survey.

[sanket]

hello there can some one tell me how much time does it take to unlock a iphone4. i bought this fone off a freind and i have to use another carrier on it. they told me itll take 24hrs at the vodafone shop. but its not unloced as yet. thankyou

[Martin]

Hi sanket

It normally takes 48 hours to unlock Apple products. This is depending on how many requests are being pushed through.

We have a fantastic help centre page which will cover most questions around the NUC process.

Martin