07-02-2012 02:02 PM
I can't find the details using that particular reference number but don't worry, with some further information I should be able to track it down.
Can you follow the instructions on the private message I've just sent you and a member of the team will be in touch shortly?
You can find your PM inbox here.
i look forward to hearing from you.
07-02-2012 03:41 PM
Thanks for all the support from everyone.
I put a different sim in the phone this morning and connected to itunes and it worked, so i presume the previous owner completed the unlock request form and it was executed on your end very quickly.
Very happy cutomer right now.
12-02-2012 07:06 PM
As long as you are the registered owner of the iPhone on your account this should have been done providing the request was carried out correctly.
It would be fantastic if you could let us know how you get on.
It would be amazing if you could take 30 seconds to complete a quick survey to aid my development.
02-03-2012 11:03 PM
Just an update. Went back into the vodafone store, spoke to a nice woman who sorted it out for me, got an email a few days later to say the phone is now unlocked, however when I pop the new sim card into the phone, iTunes does nothing, no confirmation and the phone still says no service. I've tried this with two sim cards and have done a full reset.
03-03-2012 04:43 PM
Once this has been unlocked then you shouldn’t have any issues to simply put a non Vodafone UK SIM in the phone and perform a restore.
However can you take a look at the email you received to see if an IMEI number is listed and see if this matches the IMEI number of the phone you have?
06-03-2012 08:29 AM
Hey there ,this is Kvic i saw that vodaphone can unlock iphone 4 now ,and doest it charge ? and what can i do if i wanna unlock my iphone 4?
If the device is on a Pay Monthly agreement then the device can only be unlocked by the registered owner and this is free.
For a Pay As You Go phone however as there is no requirement to register then this can be unlocked providing the required information on the form is provided and there is £20 credit for the payment on the Pay As You Go SIM.
The end user needs to have an active Vodafone SIM card and be in the UK to be able to unlock any handset.
There is in fact no unlocking code for the iPhone it is all done by connecting the phone to iTunes.
The person requesting the unlock must be the original owner of the phone if supplied on contract in which case it is free. If it is a PAYG phone the cost is £19.99.
06-03-2012 08:40 AM - edited 06-03-2012 08:53 AM
Ye my one is on contract but i lost my contract paper, what can i do if i wanna unlock it ?
Just fill in the NUC form http://campaigns.vodafone.co.uk/UnlockCodeRequestF
Vodafone can tell if you are the original owner of the phone from the details you enter. You do not need any paperwork to do so.
06-03-2012 10:33 AM
please some one give me quickreply...
While you are waiting for a mod to pick up your post you can check if the phone is unlocked by connecting it to itunes with a non-Vodafone sim card. If the phone has been unlocked you will see a pop-up message telling you so.
06-03-2012 04:41 PM
how many days they need to answer for 1query
The mods are a small team dealing with all of the forums so it depends how busy they are at the time, give it a couple of days when they are busy.
In the interim have you bothered to connect the phone to iTunes to check for yourself if it is unlocked?
All Vodafone do is to process your request then ask Apple to unlock the phone in their database, so once it leaves Vodafone you are in Apple's hands. The process generally take up to 5 days, when did you receive your confirmation email?
07-03-2012 02:41 PM
09-03-2012 01:09 PM
11-03-2012 11:05 PM - edited 11-03-2012 11:07 PM
Having troble unlocking my phone. I have called Vodafone Support three times during the last seven weeks, trying to get them to help me. They've told me to wait for the e-mail, but I haven't recieved anything. I still have the credits left, so nothing has clearly happend. I tried filling in the Unlock Request Form, but they just told me to call the Support again.. Sigh.
Don't know what I'm doing wrong, but this is really frustrating since I'm not in the UK anymore and can't use my phone at all.