iPhone 4 and 4S

[neil1982]

i upgraded to an iphone4 this morning and the lady in the shop told me she would activate it. i was told all i had to do was turn current phone off and new iphone off and on every so often and would soon be activated. this was at 10.30am, the time is now 17.00pm and still says no service.

anybody else have this problem and had get it resolved, did it eventually activate or are you like me still waiting?

regards

neil

[heropro]

Got mine at phones4u today at 11am. I upgraded from my existing vodafone contract and still have no service on the iphone 4 yet. My old phone still has a signal

When I log into my online account at vodafone.co.uk and click on "My devices" it shows nothing, should I add my iphone4 here?

[glennmac7]

Hi, just got my iphone today at lunchtime. Reason I'm here is because I not only have a signal, but my pay as you go sim is now also inactive !!!

Hopefully it won't be too long. I need a phone tonight...

[Whitrig]

Have you connected the phone to Itunes as it will need to download the carrier (Vodafone) settings and register the phone.

[neil1982]

whitrig i was never told anything about itunes to activate the phone. i was told simply turn old phone on and off every so often, and turn the iphone off then back on every so often and it will activate itself.

i have itunes for my ipod, therefore have i only got connect phone to laptop using the lead, itunes will open and phone will activate?

[Myrm]

Hi

iTunes is needed to activate the phone to the carrier. This is my third iPhone (2, 3G and now 4) and it's always been the same method for me. Simply insert the sim card into the phone, turn it on, open iTunes, plug the phone into a USB on your PC and iTunes will do the rest.

I don't know if the amount of iPhone 4 activations on the Apple/carrier servers will cause a bit of an "activation queue". I plugged mine into iTines at about 1030 this morning and it activated right away.

[neil1982]

Hi

iTunes is needed to activate the phone to the carrier. This is my third iPhone (2, 3G and now 4) and it's always been the same method for me. Simply insert the sim card into the phone, turn it on, open iTunes, plug the phone into a USB on your PC and iTunes will do the rest.

I don't know if the amount of iPhone 4 activations on the Apple/carrier servers will cause a bit of an "activation queue". I plugged mine into iTines at about 1030 this morning and it activated right away.

hi myrm

do you mean open itunes on my laptop then connect iphone to laptop?

p.s it wont start syncing my itunes music onto the iphone will it as i dont want my music on my iphone

cheers

neil

[Myrm]

Hi

Yes. Just open up iTunes on your laptop and plug the phone into it.

As for the sycnhing; that depends on whether you have auto-synching selected in iTunes. If it does start to synchronise I believe you can cancel it.

[Jon_V]

Myrm is spot on here

You will need to have placed your MicroSIM into the iPhone, and connected it to iTunes in order to activate it fully for the network.

There is more information about moving your number to your MicroSIM available in our Help Centre

Jon

eForum Team

[neil1982]

do i have to wait for my old sim card to become inactive before i do this?

just reminder the micro sim was installed to my phone by lady serving me in store. she told me she has activated the micro sim and i just need keep turning both phones on and off

[heropro]

Should I fill out that form on the vodafone website with my old and new sim numbers? Even though they probably sorted it out instore already?


Also what will happen to my old contract? It ends on July 22nd 2010, but I upgraded today onto a new contract. cheers

[ozzpan]

iTunes will do it

[neil1982]

right i done this i have connected it with itunes open and still no service with my iphone

[Trev]

Hi all

neil1982 you can only have one active SIM on one number at any one time. So if your old SIM is active, your new micro SIM will be inactive. You will not be able to activate with iTunes until your micro SIM is active. If you give customer services a call on 191, they can advice which SIM is active, and process a manual change if required.

Hero87 completing the forms online will make no difference, that is purely for your reference purposes. Same applies to you. You can only have one active SIM, so if your old one is still live, your micro SIM will be disconnected. If you upgraded today and your old contract ended on 22nd July, your upgrade terms of either 18 or 24 months will be added as from 22nd July. So you will have the equivalent of a 19 or 25 month contract.

If either of you are still having any issues, let me know and I'll happily assist further.

Regards

Trev
eForum Team

[heropro]

Hi all

neil1982 you can only have one active SIM on one number at any one time. So if your old SIM is active, your new micro SIM will be inactive. You will not be able to activate with iTunes until your micro SIM is active. If you give customer services a call on 191, they can advice which SIM is active, and process a manual change if required.

Hero87 completing the forms online will make no difference, that is purely for your reference purposes. Same applies to you. You can only have one active SIM, so if your old one is still live, your micro SIM will be disconnected. If you upgraded today and your old contract ended on 22nd July, your upgrade terms of either 18 or 24 months will be added as from 22nd July. So you will have the equivalent of a 19 or 25 month contract.

If either of you are still having any issues, let me know and I'll happily assist further.

Regards

Trev
eForum Team

IC THANKS YOU VERY MUCH
So do i need to call you guys now to deactivate the old sim and activate the micro one? I may wait until tomorrow morning first.

[neil1982]

hi there trevor thanks for this, would you say the lady in the shop had no correctly made my other sim inactive? she said she had and all i had to do was turn iphone off and back on once in while, and turn my old sim phone on every once in a while. i cant imagine it was done and still not gone through making my old sim inactive, i think the lady in store must not of done this correctly.

is it ok to leave my old phone with old sim card in on or should i remain to keep it off and switch on every so often to see if became inactive?

cheers

neil

Hi all

neil1982 you can only have one active SIM on one number at any one time. So if your old SIM is active, your new micro SIM will be inactive. You will not be able to activate with iTunes until your micro SIM is active. If you give customer services a call on 191, they can advice which SIM is active, and process a manual change if required.

Hero87 completing the forms online will make no difference, that is purely for your reference purposes. Same applies to you. You can only have one active SIM, so if your old one is still live, your micro SIM will be disconnected. If you upgraded today and your old contract ended on 22nd July, your upgrade terms of either 18 or 24 months will be added as from 22nd July. So you will have the equivalent of a 19 or 25 month contract.

If either of you are still having any issues, let me know and I'll happily assist further.

Regards

Trev
eForum Team

[BenJ]

hi there trevor thanks for this, would you say the lady in the shop had no correctly made my other sim inactive? she said she had and all i had to do was turn iphone off and back on once in while, and turn my old sim phone on every once in a while. i cant imagine it was done and still not gone through making my old sim inactive, i think the lady in store must not of done this correctly.

is it ok to leave my old phone with old sim card in on or should i remain to keep it off and switch on every so often to see if became inactive?

cheers

neil

Hi Niel1982, I would leave your old SIM in your old phone and leave it turned on so you can see when the number is deactivated as you will loose network from your old phone and depending on the model receive some kind of error (SIM not registered) message.


Thanks
BenJ
eForum Team

[neil1982]

thanks for all ur help guys, its all sorted now, went into store and the lady registered my micro sim and activated imediately

i suggest anyone with activation problems goes into store and get this done as they have itunes and connected to my phone and immediately activated like she said she did yeserday

had problems carrying over contacts mind, the online help and instructions are rubbish and spent best part of an hour manually inputting all numbers

[dwrighty]

Hi

I'm after your help please!


I used to have an iPhone 3G with O2 who I never had any problems with.

With the change of O2's iPhone tariffs, Vodafone offered the best value for me so on Thursday morning I ordered an iPhone 4 and entered my PAC code which I'd got from O2, before the 24th.

I chose to have my iPhone delivered to the Vodafone store in Reading.

Tonight I went to collect my new iPhone and I was given just a micro-SIM and the iPhone. They didn't do anything with the micro SIM, just handed them over.

On returning home, I connected my new iPhone to my computer and went through the iTunes activation process. iTunes then restored my new phone from my last iPhone 3G backup.

However, my iPhone 4 is waiting for activation. I read that this could take an hour so I waited that long and it still didn't activate.

So, next, I called Vodafone "customer service" and spoke to a lady tried to get me to activate it online however the form was asking me for my SIM numbers, (She said I should enter my O2 SIM serial number and the Vodafone SIM serial number), however I didn't have a mobile number (a new temporary Vodafone number), or any other details such as a PIN number.

As I didn't have a Vodafone mobile phone number she said I would need to call back tomorrow (Saturday) so that they could find my Vodafone number.

I don't think she was right, and it would be great if someone could answer these questions for me please?

- I have read somewhere on these forums that Vodafone don't issue temporary numbers, so:
- Do I need to wait for my number to be ported from O2, (48 working hours) before my iPhone will activate
- Because of the above I don't need to ring back tomorrow because they won't find a vodafone number for me
- My new iPhone will self-activate on either Monday or Tuesday next week

If anyone can answer me these questions I'd be very grateful!

Thanks in advance from a new, extremely frustrated, Vodafone customer.

- D

[Myrm]

- Do I need to wait for my number to be ported from O2, (48 working hours) before my iPhone will activate

Yes, you need to wait for the porting to take effect (usually within 48 working hours).