28-06-2010 12:38 PM
If we have received no texts or updates what are we meant to do? Just wait? My o2 phone is still working as normal.
My order number is o159754478
I ordered 2 phones on Thursday morning on line before 7am. Mine first and then my husbands. We are both on O2 and so porting our numbers. Phones arrived on Friday morning - great. Still waiting for the port to happen. My husband's O2 sim went off this morning at about 7am but his iPhone sim is still not active - he has turned the phone on and off several times - makes no difference. My O2 sim is still active. Had no texts either way to say that the numbers were porting. Haven't got a clue what is going on.
So now my husband is totally without a phone and has been since 7am. Will my number port today - bearing in mind that we ordered at the same time? It is all very frustrating indeed!
Whenever I have ported a number before it has happened over a weekend - so why are you saying that we have to exclude the weekend in the 48 hours?
Any ideas when we might be live on the new phones?
28-06-2010 12:45 PM
28-06-2010 01:01 PM
28-06-2010 01:05 PM
My O2 sim was deactivated at 10.45am, and my Voda sim has yet to show any signs of activity (besides the "waiting for activation - this may take some time" error). I read around online, and found that if there were delays in the new sim being activated, it would be best to contact the network for them to sort it out over the phone.
I phoned CS a few hours ago, she said that the phone would not be activated till 4pm today (the time in the text I received a few days ago, even though the text said "*by* 4pm") and to leave my phone off till then - she implied it's normal procedure to lose your phone number for the greater part of a day when porting to a new network.
I'm absolutely furious - if I'd known that this would have happened, I'd have thought twice before switching to Vodafone!
28-06-2010 01:05 PM
If anyone is still having port issues where your originating network's SIM is still working, you may need to contact them to confirm the porting process has actually started - we can't force the other network to release the numbers any quicker, and it's up to them to initiate the 'handshake'. If your old SIM has started showing 'no service', this means porting is underway and it can take a while for your new Micro SIM to become fully active. This can take up to 24 hours, but realistically that's only in a few cases, and most porting requests take just a few hours. Please turn your iPhone 4 off and back on again every so often to force-register the SIM to our network. This is where you hold the power button down for 5-10 seconds until the 'slide to power off' message appears. Turn it off and restart it.
Keep us updated if you experience anything different, and how you get on.
28-06-2010 01:11 PM
The help section does say at 11 am we will be able to make voice calls on Vodafone - http://help.vodafone.co.uk/system/selfservice.cont
28-06-2010 01:19 PM
28-06-2010 01:20 PM
28-06-2010 01:54 PM
So now what do I believe? And what do I do to get the port process started?
28-06-2010 02:46 PM
I have just e-mailed VF support service and they will get back to me in 48 hours! What?
Can that nice VF chap from a few posts up answer my question about getting my existing O2 sim deactivated?