iPhone 4 and 4S

[olliekav]

Hi Daz,

If we have received no texts or updates what are we meant to do? Just wait? My o2 phone is still working as normal.

My order number is o159754478

[claire.viney]

Hi Daz,

If we have received no texts or updates what are we meant to do? Just wait? My o2 phone is still working as normal.

My order number is o159754478

I ordered 2 phones on Thursday morning on line before 7am. Mine first and then my husbands. We are both on O2 and so porting our numbers. Phones arrived on Friday morning - great. Still waiting for the port to happen. My husband's O2 sim went off this morning at about 7am but his iPhone sim is still not active - he has turned the phone on and off several times - makes no difference. My O2 sim is still active. Had no texts either way to say that the numbers were porting. Haven't got a clue what is going on.
So now my husband is totally without a phone and has been since 7am. Will my number port today - bearing in mind that we ordered at the same time? It is all very frustrating indeed!

Whenever I have ported a number before it has happened over a weekend - so why are you saying that we have to exclude the weekend in the 48 hours?

Any ideas when we might be live on the new phones?

[Moe UK]

In the same boat here, my o2 SIM stopped working just after 10 but still waiting for my iPhone to pick up a signal, it just currently says no service. usually when I have ported in the past the old SIM dies and the new one is active within in minutes, I have turned of the phone a few time but yet nothing.

[st3ph3n]

I should have read this before posting my own - I'm in the same boat. Lost data on o2 about half 9, then lost full network about 10. Thought I'd get Vodafone at 11 as per the information on the help site, but here we are at 1pm with nothing. I'm now phone less until something is done!

[harpistic]

Same here too - when I got my new phone in-store, I was told that my Vodafone sim would be active as soon as my O2 sim had been deactivated.

My O2 sim was deactivated at 10.45am, and my Voda sim has yet to show any signs of activity (besides the "waiting for activation - this may take some time" error). I read around online, and found that if there were delays in the new sim being activated, it would be best to contact the network for them to sort it out over the phone.

I phoned CS a few hours ago, she said that the phone would not be activated till 4pm today (the time in the text I received a few days ago, even though the text said "*by* 4pm") and to leave my phone off till then - she implied it's normal procedure to lose your phone number for the greater part of a day when porting to a new network.

I'm absolutely furious - if I'd known that this would have happened, I'd have thought twice before switching to Vodafone!

[Daz_V]

Hi guys,

If anyone is still having port issues where your originating network's SIM is still working, you may need to contact them to confirm the porting process has actually started - we can't force the other network to release the numbers any quicker, and it's up to them to initiate the 'handshake'. If your old SIM has started showing 'no service', this means porting is underway and it can take a while for your new Micro SIM to become fully active. This can take up to 24 hours, but realistically that's only in a few cases, and most porting requests take just a few hours. Please turn your iPhone 4 off and back on again every so often to force-register the SIM to our network. This is where you hold the power button down for 5-10 seconds until the 'slide to power off' message appears. Turn it off and restart it.

Keep us updated if you experience anything different, and how you get on.


Daz

eForum Team

[st3ph3n]

When I went to o2 from Vodafone there was no downtime. When I went from T-Mobile to Vodafone before that there was no downtime. Orange to T was the same before that. This is the first time I've ported where there's been sunch a long wait.

The help section does say at 11 am we will be able to make voice calls on Vodafone - http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2810&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1002&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null - is this not the case?

[robhampson]

Porting from O2 to Vodafone onto my new iPhone 4G. Both phones have no service since about 10:30 today and turning the 4G on and off again isn't activating it yet. I guess I'll have to keep trying!

[MankyManning]

I must say I am rather surprised at the downtime too, I don't remember this previously when moving. In my case it is a business tariff I have moved to and is fairly important that the number is working. If I ring it currently it sounds like a non-existent number, just a single monotonous tone...hope it doesn't take too long

[swlines]

My iPhone has just activated and is connected to both the phone and data network

[claire.viney]

I am currently on the phone to O2 to find out why my port process has not started when my husband's has - as suggested by the VF rep further up this thread and the O2 chap has clearly stated that the new network has to initiate the port process and there is nothing they can do. There is nothing on my account with O2 to say that it has even been started.

So now what do I believe? And what do I do to get the port process started?

[harpistic]

My iPhone has just activated and is connected to both the phone and data network

Mine too! - but the signal isn't very good. Ah well!

[swlines]

Mine too! - but the signal isn't very good. Ah well!

Anything is better than the 2 bars on GPRS I had with O2

[MankyManning]

Just activated

[Nathrak]

Good to see folks phones starting to work. I'm still waiting my old phone went about 10am so hopefully not too much longer to wait until my new phone is up and running.

[Moe UK]

Does the phone have to be connected to iTunes or will it just start working?

[MankyManning]

My signal is a bit rubbish too, not as good as the O2 one I used to have. Hey ho, I'll wait and see how it fares as I travel around.

[Pascual]

Just activated but my signal is awful

[claire.viney]

Aargh stop teasing me!!!!

I have just e-mailed VF support service and they will get back to me in 48 hours! What?

Can that nice VF chap from a few posts up answer my question about getting my existing O2 sim deactivated?

[robhampson]

Lots of talk about bad signal - this isn't looking good. Where are you guys located?