iPhone 4 and 4S

[softap]

Called VF several times (average 30 minutes wait each time).... after much "please hold, I need to check something" etc, finally they say  my phone is registered but their network is so busy that it will be up to 24 hours before the SIM is recognised. Somehow I'm not sure if I believe them, they didn't sound very sure of themselves ....

[belalmiah]

Received my iPhone 4S 7.50am this morning,

Activated micro sim within 2 mins. All good. 

[kids]

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softap wrote:

Called VF several times (average 30 minutes wait each time).... after much "please hold, I need to check something" etc, finally they say  my phone is registered but their network is so busy that it will be up to 24 hours before the SIM is recognised. Somehow I'm not sure if I believe them, they didn't sound very sure of themselves ....

Have you tried turning the phone off and back on.

This refreshes the network connection

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[derek80]

How come a mod will reply to some threads but not others, any info would be great, still No Service

[derek80]

Any ideas anyone

[rjames]

Same boat STILL, my phone was recieved at noon and its now 9pm and still my sim does not work. I have no clue of my number so cannot setup my online account.

After waiting 40mins to CS earlier and requesting a call back i never recieved. I messaged Vodafone on twitter again never replied to.

As a business customer this really is not the way to give me the confidence to move the rest of our phones across to the network. 

[derek80]

Surely the phone should just work out of the box, no info on saying ring them to activate or to wait for that matter.

My o2 iPhone worked straight away

[chris-efc]

same here- this aint funny will someone help

[mitchja]

Keep switching your iPhone off and then back on (do a full system shutdown i.e. press and hold the top button until the 'slide to power off' message shows up) then switch back on.

This needs to be done to re-initialise the SIM card so it will authenticate on the Vodafone network.

[newmansamuel]

the packing note in the the parcel hax the instructions written on it, plain simple

[Agent7]

The guy in the VF store activated my microsim, I did 2 soft resets and turned my phone on and off a few times but still no service after a few hours, I then tok my sim out and put it back in then low and behold it worked and Igot service, try this peeps and see if it works for you obviously ensure that your microsim is activated first with VF.

[walker26]

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rjames wrote:

Same boat STILL, my phone was recieved at noon and its now 9pm and still my sim does not work. I have no clue of my number so cannot setup my online account.

After waiting 40mins to CS earlier and requesting a call back i never recieved. I messaged Vodafone on twitter again never replied to.

As a business customer this really is not the way to give me the confidence to move the rest of our phones across to the network. 

Your phone number is printed on the barcode sticker on the pack that your new micro sim came in.

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[derek80]

well phoned vodafone this morning and they have no reference on the system about my account, he did see the order but couldnt do anything as an account had not been created, so he advised me to go to a store.

[dhobbs]

I'm at 13+hours with 'no service' (spoke to CS yesterday who said they would sort it) - as a new customer I'm starting to worry about my move from O2...

anyone else in the same boat?

[derek80]

Yes I still have my O2 contract running on my iPhone 3gs as it doesn't run out until december.
Setup with vodafone and a day later still no service, just rang them again on another number after my post above and he said to wait a further 24hrs.

I said about people getting them and them working straight away and he just said that there is a lot of new sim activations to go through.

Surely it should be activated when they send it out so it works when we receive them.

Never had this problem with O2

[dhobbs]

horible to say - but glad others are in the same situation.

I'm witing for a call back and will let you know what's suggested...

are we still paying line rental for this?

[dhobbs]

had call back - spoke to a nice chap!

CS error - sounded like the SIM number was keyed in wrong (I'm prepared to accept it could be my fault ... if I'm being generous)

should be ready in 20 minutes....

I guess with the number of calls these things will happen!

[rjames]

Well finally mine activated about 15mins ago after a full reboot.

[derek80]

Well Im still waiting.

[derek80]

Been to the Vodafone store and they say that their is a problem with new customers sims, said to wait until monday but it could come on between now and then.

Doubt it, its obvious someone forgot to link the sims, numbers and phones and as they work mon-fri we have to wait till they are back at work.

What a right mess up,  what is the cooling off period to cancel my contract and return the phone.