iPhone 4 and 4S

[Hoshke]

Hi Tom,

I ordered my iPhone 4s 16GB Black on 17/10/2011.  My order number is o289627749.

It has been a week already and the level of customer service has been appalling.  I had to call up the customer service line to check whether I passed the credit check as I had not received any email confirmation. All it needed was an automated email! 

Further to this I have received mixed estimates for delivery.  I would not have opted to join vodafone had I known that I would receive so little communication over my order.

I sincerely hope you can help myself and the other disappointed customers receive their phones within the next couple of days.

George

[tek_architect]

Hi Tom,

I ordered my black iphone 4s 16G on 19th October as an upgrade.  Order number is o291863279.  Could you please provide an update?

Many thanks

David

[PG6720]

o291575554. iPhone 4S 32 GB White
Sim free/pay as you go
Made order on Tuesday 18th October. Was made aware would receive phone within 2-4 days. Please follow up on this.

Phill

[Rachel345]

I was one of the first to reply to this thread and am still waiting for a response.

Since then i have spoken to someone on chat and they estimated me 3 weeks to wait. And shortly after i spoke to someone on customer services and she told me she was certain i would have it by the end of the week. Can some one please clarify this for me.

o291926657, ordered 19th october.

i also considered changing it to a 32g as they say they are in stock, but like what happened to me, this is a lie again and actually in fact are out of stock.

[Raychy26]

Hi

My order number is VFUKMCT00549835 and was odered on Monday 17th October.

Thanks

Raych

[karins21]

Hi

I ordered my upgrade on 14th October O289279494 got confirmation email of order as said in stock when ordered, text straight away after confirming upgrade to sat order delayed and nothing else since, other than letter in post to confirm new contract. Have spoken with customer services twice and been told 2 different thing, I've been a Vodafne customer for years and think the customer service is now appalling. Any news on when my phone will show it's shiny new face?

[rosieb]

Hi, Could you please check on order o270472962 placed online on 17/10/2011 for a 32gb in white on pay as you go.
Thanks
Rosie

[irm266]

19th October:
Order number: o287798304

[briangouk]

Hi,

I ordered my I-phone 4s, black, 16gb on Tuesday 17th October , o/no o291461885. Delivery at time was quotes as 2-4 days, still no show or word.

As soon as I ordered it you shut down all my BlackBerry related services so I am now without e-mail. Please supply new phone ASAP please. ( I would have thought you would not have closed down BB stuff until new phone despatched?, it makes sense to me !)

Regards
Brian

[nadepts]

I ordered my phone on the 18th October and was promised delivery in 4 days order No o291602594. Seems I am not on my own all empty promises from Vodaphone !!!!!

[lauracairney10]

Hi Could you please check my order and get back to me.

I placed it on the 13th of October and my order number is VFUKMCT00543183

Thanks

Laura

[dannyboy2000]

Order placed on 17th October. VFUK00550249

Was told it would be approx 7 days when I ordered. Now the vodafone website states 2-4 weeks. I hope people who ordered previously are still priority and orders will be shipped out in the order they were placed?

I'm seriously concidering cancelling and going elsewhere if I don't receive an update.

The stock threads aren't being updated anymore?

[gsuhae]

Afternoon, 

I ordered a White 16gb iphone 4S on 19/10/2011 and my order number is o283910053

If you could update me as to a prospective delivery or dispatch date that would be great

Thanks,

Chris

[kaboomed]

Order number: o292435667

21/10/2011 (originally pre-ordered on the 10th, order was cocked up)

[Sirmol]

Hey

I ordered iphone 4s 16gb in white on the 16th order number:

o290806740

Cheers,

Marc

[matthewgoulder]

Hello please can you check my order and tell me how long you think it will be before I get it? o290959870

[Amywg]

Hi,

I am hopeful this forum will actually get some response.  The 4 calls and 3 emails sent have done absolutely NOTHING to get some answers.  Good customer service actually gives information, even if it's not what we want to hear.  I will be cancelling my order if I don't hear back soon.

Order # o289431455

Ordered 12:20 pm, Oct 15

pay as you go

black

64 GB

Looking forward to a timely response,

Amy

[laurabxx]

Ordered 17th october
Order number o291197913
please could you check my order and get back to me
many thanks Laura

[wilks20]

Hi, i placed my upgrade order on th 15th of October for a white iphone 4s 16gb my order details are below

Order Number: o288287339
Order Date: 15/10/2011 
Model: Iphone 4s 16gig in white
Email Address: (removed for security)

Thanks in advance and i look forward to hearing from you. Luke. 

 

[clare86]

I ordered a white iphone 4s 16GB on 14th October (order ref: VFUKMCT00546453).

At the time of upgrade the CS advisor told me the phone was in stock and it would be ready for collection from my local store in 2-4 days.

If you could find out where I am in the queue and roughly how long the wait is it would be much appreciated!

Many thanks!