01-11-2011 10:29 AM
I wanted to compile a number of posts related to poor data connectivity on the 4s, particularly when transitioning to a 2G signal area either from wifi -> 2g or 3g -> 2g
I personally have this problem and its making the phone almost unusable, particularly Siri functionality when I'm in the car.
What I see
- Good 3G data (4 or more bars)
- 3G bars decrease so phone switches to 2G (4 or more bars)
- Round circle (2G data appears) for approx 2 seconds
- Circle disappears and no data
- Full reboot may recover 3G (and thus data) until the phone decides the 2G signal is better
- Phone eventually switches back to 3G when coverage is much better and data resumes a few minutes later
I've seen the following mentioned as possible workarounds
- Disable SIM PIN
- Reset network settings (in both 3g and 2g coverage areas)
- Set network selection to manual rather than auto
- Switch airplane on and off
- Setup as new phone
- Change APN to internet rather than wap
So far, I've tried all but the last option to no avail. Phone customer support are suggesting the first 4 on the list, then offering a discounted Suresignal for any areas you visit with 2G coverage. Thats fine for fixed locations but not so good on the move
I'd like to know
1 - If the higher echelons of Vodaphone support are actively investigating this problem
2 - If Vodafone are discussing with Apple to get the issue resolved
3 - What will Vodafone do for customers like myself who only have a partially usable smartphone (A mobile wifi device with 1gb of data/ month until the problem is resolved would be a better solution than suresignal for instance)
The related posts follow...
On the Vodafone forums
On the Apple forums
https://discussions.apple.com/thread/3437795 - Losing data multiple times a day
01-11-2011 11:51 AM
Two more threads now mention this issue:
Mods - any comments?
01-11-2011 01:03 PM
Please also add forum.vodafone.co.uk/t5/iPhone-4S-and-iOS-5/iPhone
I'm personally going to an Apple Store tomorrow to demand a new handset, for the amount they charge for these phones you shouldn't have so many problems. Needless to say i'll be going back to android when my 12months is up, never had any problems with those phones!
01-11-2011 01:16 PM
- They believe there is a problem with the 2g network for both dropped data connections and failed calls
- This has been ongoing for 7 weeks
- They are receiving a few complaints per day although it's not limited to iPhone. Blackberry and some of the cheap PAYG handsets also have the problem
- Replacement sims and handsets made no difference
As a comparison, all the staff compared signal with me on some iPhone 4and 4s models. We had everything from no signal, 5 bar 2g no data, 2 bar 3G and 5 bar 3G sitting beside each other on the desk.
The staff were having these problems on their personal iPhones too. They are going to escalate this internally but are hoping that customers will push customer support to get network engineers out to check the 2g signal
02-11-2011 11:57 PM
Some more threads covering this issue
on a Blackberry
So thats 14 related threads here, 4 on the Apple forums and the experience of a local store. Each covering multiple users too
Mods - any comments on this issue?
04-11-2011 04:53 AM
Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.
Thanks for investigating and trying to find other examples of the same fault. However, signal strength and data connectivity is a very broad subject. Looking through the top 3 posts you have linked to, they do sound like a similar problem to yours. However, with signal issues we need to investigate each one individually as there are so many things that can affect it.
The ‘possibly related’ threads are not related at all though. These threads are individual problems in certain areas and problems with APN settings.
I’d like to investigate the problem you are having though. Please can you tell me if this happens in one particular area or everywhere you go? If its one area, can you supply me the full postcode of the area in which this is happening? If its all over then I would suggest taking your phone into a Vodafone store and having it sent away for repair. Alternatively you can make an appointment at the Genius bar in an Apple store and have them take a look.
For more information on Vodafone repairs check out the link – Vodafone Repairs
04-11-2011 08:14 PM
05-11-2011 09:00 AM
You'll see on this post http://forum.vodafone.co.uk/t5/iPhone-4S-and-iOS-5
As the problem is happening in multiple places, I spoke to phone support who had heard of similar problems and suggested I speak to a local store and use a suresignal in problem areas (not much help if I'm outside home/work)
I spoke to the local store as shown in the thread above and we could see there were clear signal issues between the various iPhones owned by myself and the store staff. The store had been seeing multiple complaints of 2G dropouts over a 7 week period and experiencing the same on their own handsets. It did not appear limited to iPhone, although the 4s and other phones upgraded to IOS5. seem to be worse (perhaps the new 4s aerial is an issue). SIM swaps have not made a difference and in fact my phone is using a brand new SIM anyway
The store initially thought the problem may be limited to the Edinburgh region but threads on this forum and the Apple forums suggest it is more widespread
I've since had slightly improved coverage in some of the problem areas but not others. Some areas that were OK are however getting worse. I've also spoken to Apple support who told me they believed there may be a problem with the Vodafone network and to get back in touch with yourselves
10-11-2011 06:43 PM
This confirms it's not the phone or sim at fault but issues with the Vodafone network
To add another thread to my list see
11-11-2011 02:58 PM
I think it's safe to say that as soon as my 12months is up i'll be leaving Vodfone, their 3G coverage is aweful. I have an iPad with Three and get superp coverage and speeds with that, the same with my old T-Mobile contract. Bye bye Voda!
12-11-2011 06:14 PM
Phew, I thought it was just me who suffered from this problem!
I previously had an iPhone 3GS on O2 and never saw this problem. I seem to see this issue in Surrey/Hampshire once a week or so. I will be in a 2G area and use my phone for a data service and there is no data even though I have a good 2G signal. The only solution I found was to take it in and then out of airplane mode or move to a different cell.
15-11-2011 11:28 AM
i've just been in London at a friends for the weekend, despite the not-so-great coverage the phone worked fine, even when only showing the little circle (obviously slow, but fine). So it would appear that the issues i'm having can possibly be attributed to the poor infrastructure in Leeds!
15-11-2011 09:50 PM
01-12-2011 08:15 PM
21-12-2011 12:05 PM
So - just an update on my issue, i've now tried the following:
-Replacement iPhone from apple store
-New SIM card
And i'm still having the same issues, in fact, since the new SIM the issue is worse! Airplane mode no longer toggles my 3G, I have to reboot the phone!!! In 10 years of owning mobile phones this is the single worse mobile experience i've ever had. Thank you Apple, thank you Vodafone. As soon as my contract is up i'll be returning to t-mobile and android.
Vodafone - what the hell is going on with 3G in leeds??? sort it out!
22-12-2011 12:03 AM
Hoping someone can help!
I got my iPhone 4S yesterday, took hours to get any signal from Vodafone and since I got signal I have had no 3G, or any data network connection, absolutely zero!
I've restored my phone, I don't have a SIM PIN, I checked my network coverage in the help centre and its supposed to be high In Preston, Lancashire. I also went through the Basic iPhone steps to getting an internet connection with the APN and i've done the airplane mode on/off.
Is there any point getting a new handset? Will it make a difference?
Should I call Vodafone Customer Service?
thanks in advance guys!
22-12-2011 07:09 PM
redmamoth and rachel25492 - In order to us to look for specific faults, especially in areas with multiple cellsites, we need an exact idea of where the issue is occurring, so can I please ask for postcodes of where you are experiencing issues?
If it is in more than one postcode, don't worry, just confirm the multiple ones as this will help us to identify which sites need to be investigated, and we need this information to steer our engineers to the correct sites if they are not already working on the issue - or, alternatively, on upgrading the local signal which may cause intermittent signal loss in areas whilst work is carried out.
We're happy to investigate this sort of issue, but without the sort of information requested in the network issues thread, our engineers will not be able to respond as quickly to issues. Also, you can answer the other questions in that thread, rachel25492, then we will be able to see more details as to whether the handset or the network is the issue and advise accordingly.