iPhone 4 and 4S

[EmilyKerby]

Hi there

I wonder if anyone else has experience problems when calling someone else with the mic. Either they can't hear you or you can't hear them, it seems the mic of some 4S handsets are faulty. My partner's doesn't work properly so when he calls me I can't hear him but he can hear me. Apparently the problem is with his end not mine as he gets it with EVERY phone call he makes.

What does anyone suggest we do?

Many thanks

Emily

[Trump]

If you believe the phone is faulty return it.

I've not heard of similar issues elsewhere.

[Simon]

Hi EmilyKerby

If your partner is getting this with every call that he makes then it would suggest that the phone does have a faulty microphone.

As you're within the 7 day cooling off period you're entitled to an exchange, so there are two possibilities I could suggest. You can contact our returns team by calling 191 from your handset or 08700 700 191 from an alternative phone pressing option 4, or if you have an Apple store locally you can take it straight back to Apple.

You can find more information on our returns process on our Help Centre.

Thanks

Simon 

[chunkymonty]

Hi,

New to the forum and a first time iphone owner.

Got my iphone 4s on 15th october and have also the same mic problem. I'd say 8 out of every 10 calls i make, the other person cant hear me at all - but i can hear them perfectly. At first i put it down to either the othe persons signal/ phone etc, but then i realised it must be me. No problem recieving calls ever - works 100%. Have since googled and found this link: https://discussions.apple.com/thread/3402377?start=0&tstart=0

it seems we're not alone with this problem.

Once i read it, i called vodafone (just now) and they have told me to back up and restore as it must be a software problem -which ill try tonight. Will let you know if it works.

[hairy]

I am having the same issue - my wife has just tried calling me on my new iPhone 4s, and cannot hear me. I can hear her fine.

Apparently the solution is to back your phone up, and then restore it. I have not done that with an iPhone before, but the process is here:

http://support.apple.com/kb/ht1414

If this doesn't work, it's a hardware issue, and you (and I) probably need an exchange. Not the most convenient start to owning an iPhone (my old Android was always fine...).

[iesugrist]

or take the original screen protector off front of phone

[hairy]

Hi

In addition to my other post, I have now tried a full restore of the handset.

This failed to solve the problem.

I have been able to make speaker-phone calls, but this apparently uses different circuitry, according to the Apple man I spoke with.

This has been confirmed by Apple and Vodafone, in my case at least, as a hardware fault.

In order to resolve this, I was offered by Vodafone the opportunity to travel 25 miles from my home so that another person from Apple could look at my handset, to confirm whether it is indeed faulty (two people have already confirmed it is) and whether I should be allowed one of the replacements that may or may not exist. I work fairly long hours, and cannot spare the time. The alternative was to send it back to Vodafone and wait. They could not tell me how long this wait would be, because Apple does not tell them when they will be sending stock (apparently).

This should not be happening - a phone should be able to place calls a the very least, and is the one feature that I need to work on my phone. As I cannot be with out a phone for the unspecified Vodafone re-stocking time, I will be sending my handset back and reverting to an old handset. Apple will not be getting my money when I look to upgrade again.

I suggest that everyone who encounters this fault ensures that Vodafone is made aware of it, so that they can let Apple know.

There are obviously glitches in the manufacturing/testing processes.