11-07-2012 11:30 AM
I upgraded to a new iphone this week and it arrived yesterday.
I used the online form last night at 6pm to activate the microsim. My old sim stopped working almost immediately and I got an email to say that my new microsim should take about 15 mins to start working.
However it has taken a lot longer than that....it's still not working. I phoned customer services this morning and they said I have to wait til 6pm tonight (ie 24 hours) before they can do anything. At that point though my local vodafone shop would have closed so I can't get a new microsim if I need one.
I've set the iphone up with itunes and its working fine via wifi, just no calls or messages. I desperately need to use my phone as I have a small part time business.
Does anyone have any tricks or advice on how to get this sorted? I've tried turning off phone, removing microsim etc several times but no luck so far.
11-07-2012 11:38 AM
Hi Hols_13 - welcome to the forum!
SIM cards are usually activated pretty quickly and the activation usually is complete within a few minutes. On odd occassions, a SIM card can take the full 24 hours to activate. Turning the phone on and off can help to make the network realise that the new SIM is activated.
If, towards close of business today, you don't have signal - pop into your local Vodafone store and get them to take a look as potentially your SIM is faulty.
11-07-2012 12:24 PM
Do you know if the tech team can help o line to save a trip to my local town?
Still no service and its been 18 hours :0( I'm desparate to use my phone!!
11-07-2012 06:36 PM
12-07-2012 01:58 AM - edited 12-07-2012 02:00 AM
Those instructions are instructions but not necessarely to exactly follow them.
Anyway, as till now now I did operate SIM exchanges, I know that on the new SIM is needed a location update(for the VLR to be updated) and the old phone is not needed to be turned off.
If this done and not working, there might be a problem in the Vodafone internal applications and you might want to contact a operator in call center or a moderator on the eForum. If everything is ok at Vodafone, then your phone was the problem and you might want to go in a Vodafone Store for more checks.
12-07-2012 09:35 AM
Thanks for your post here and thank you to everyone who has contributed to this thread.
Can I ask if your SIM is active yet?
If not, please follow the instructions on the PM that I have sent to you and I can take a look at this for you in more detail.
You can find your PM inbox here.