14-05-2012 05:04 PM
I bought an iPhone 4s, from someone who had ait as an unwanted upgrade brand new and sealed and it is locked to Vodafone. I want to register the IMEI under my name for precautionary measures, just in case the person i brought it from tries to cheat in the future by calling Vodafone saying the phone has been stolen or lost, and might result in having the IMEI blocked. How do I go about this?
14-05-2012 05:31 PM
I guess the answer will be the same as when you posted the identical question and text but using a different name on 26th January.
14-05-2012 09:45 PM
I have not asked this question before as it is the first time I have ever brought a phone not directly from a shop and have only joined the Eforum a couple of days ago.
I take it I am not the only person to have asked the question but I can assure you this is my first time and I am actually quite offended that you suggested I have.
15-05-2012 01:58 PM
Thanks for your post. I can see why kids may have thought you'd have posted previously as the content is the same. We'll be more than happy to do this for you and have sent a private message with the details of how to contact us.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
01-11-2012 11:56 AM
hi I also have an iphone 4, bought it used about 3months ago, the previous owner told me she got an upgrade so dont need the phone anymore. Can I pls register the imei on my account Im still under contract with vodafone.
hope you can help.
02-11-2012 10:48 AM
14-11-2012 11:48 AM
Thanks for your post.
You have three options at this point.
- Your local store can update the details
- Customer Services can also do this for you
- My team can also update the details if you wish
If you'd like my team to complete this I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
15-11-2012 03:56 PM
16-11-2012 12:51 PM
Sure we can!
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
25-01-2013 09:17 PM
Hi. I am also in this type of situation,can you please help me?
i need to unlock my iPhone 4s. The original phone received with my vodafone contract was lost and i then purchased a replacement off eBay. Is it possible for you to update your records with the imei number off the replacement phone and then unlock it?
I tried going into a Vodafone store and was told they couldn't help as it wasn't sold by vodafone so now I am at a dead end!
Can you help?
25-01-2013 09:33 PM
If the phone was provided on contract then only the original owner of the iPhone can request that it is unlocked - so you will need to contact the eBay seller who sold you that phone in order to get it unlocked. Vodafone can only update the IMEI number on the records if the phone was replaced through official channels eg by Vodafone or Apple.
07-03-2013 08:33 AM - edited 07-03-2013 08:35 AM
I purchased an iPhone 5 from Amazon (PAYG) locked to Vodafone. Please advise how I may register the IMEI to my Vodaphone Pay Monthly account. I have little time to actually call Customer Services. Is it possible I could do this online or via your team?
Many thanks in advance for your help.
07-03-2013 09:44 AM
In order for the IMEI number to be registered on the network, you need to activate the PAYG SIM card and make a few calls from the handset. As you are unlocking a PAYG phone, please could you complete the NUC Request Form but make sure you have at least £20 to cover the cost of the unlocking.
It should take about 7 - 10 working days to complete the unlocking process. You'll be able to confirm that the handset is unlocked by connecting the iPhone to iTunes. A message will pop up once it is unlocked.
07-03-2013 09:47 AM
Thanks for your reply. The phone was sold PAYG. However, I am Pay Monthly customer and have no intention of using the phone on a PAYG service.
Is it not possible to register the IMEI to my Pay Monthly account?
Many thanks for your help.
07-03-2013 09:53 AM
07-03-2013 10:09 AM - edited 07-03-2013 10:10 AM
Thanks for your reply.
Indeed I am trying to unlock the handset. I completed the online Unlock Code Request Form, in reply (after a few days) I received an email from the nucresolutions team that I need to register the handset to my account before I can request an unlock. My reference number is: 3037628 if that help.
I was hoping for a response from someone in the tech team, who'd be abe to look up the details using the reference number.
Once agaon thank you for your patience and assistance.
07-03-2013 10:58 AM
07-03-2013 03:18 PM
You can get the IMEI updated onto your Vodafone account through customer services or by visiting a Vodafone store.
In regards to unlocking the iPhone, if this is updated on your account then we will usually do this free of charge for you as a contract customer.
However, to update the IMEI number we will need to see proof of purchase.
To get this done I have sent you a quick PM, please follow the instructions on the Pm and one of the team will be in touch to get this updated.
You can find your PM inbox here.