10-10-2011 01:11 PM
However this store is currently closed for refurbishment until 19th October (and has been closed since 3rd Oct so how come it allowed me to select it in the order process!)
Can I change this to be delivered to another store? Can I have it delivered home?
11-10-2011 12:01 PM
11-10-2011 12:04 PM
i'll check it for myself when i head into work later, but thanks for the offer of the Photo.
I think it's unusal that they haven't mentioned anything on the website (at all, never mind pre-orders) and a little unfair that they can't change the delivery store to i don't know the oxford st branch? as we'd have chosed that had we known!!
11-10-2011 12:14 PM
11-10-2011 12:28 PM
Had this off the VodafoneUK twitter feed.
@[myusername] On Friday it should be open between 9:30 and 6. ^PW
So either it will be open, or their staff don't know it's being refurbed.
11-10-2011 01:26 PM
@[myusername] I wasn't aware of that but I can only assume that the store will be closed for refurbishment. Contact the V-store on...
@[myusername] 0844 854 0430 or firstname.lastname@example.org to discuss your order. ^PW
11-10-2011 01:45 PM
Thank you for looking into this for us.
Also it may be worth updating the piccadilly store's webpage.
As this is still stating opening times and no mention of it being closed.
11-10-2011 02:06 PM
11-10-2011 04:37 PM
I have the same issue and I have been waiting for an iPhone4 since last week to collect. I phoned the number indicated here, and was told they cant get hold on the store manager, so maybe I should just wait until a week from tomorrow when the store opens again. I tried to explain that is not really good enough, and was told by the guy he cant help me any further.
How can I arrange for the phone to be redelivered to another store.
12-10-2011 12:53 PM - edited 12-10-2011 01:07 PM
was initially told by *a service representative* (191 option 4) that i can't change the store and has to be delivered to my home address :/ And now being told i can't change anything about it as it's greyed out.
Outcome : Can't change nor cancel it as it is sat on a pallet ready to be sent to piccadilly store (closed)
VF looking into what is going to happen with it and should get back to me within 24 hours. They are expecting it to be redirected to another local store.
Expecting a return phonecall in next 24 hours to confirm the action.
13-10-2011 10:01 AM
I also went for the option of store delivery to 168 piccadilly. Spoke to Vodafone this morning who weren't that helpful. They tracked the package to the parcelforce London NW depot and told me to either pick up the package from the depot(!) or to call parcelforce to see if they could change the address of the delivery.
Spoke to parcelforce who said there weren't any delivery details on the system for the package and they didn't know where it was being delivered to. Also if I wanted the address changed it would be £5.50! So now I have to wait for the collections team at parcelforce to call me back and they don't start til 11am...
Anyone else heard anything? Bit annoyed we were allowed to pick delivery to a closed store and not told about it!
13-10-2011 01:12 PM
Latest is the parcel cannot be redirected until the morning apparently. So I have to call back in the morning to check if this has been done AND I won't receive the new phone until Monday at the latest - and that's if they've managed to change the delivery to another store in the morning. I'm not happy. I preordered so I could receive it on the launch date!
14-10-2011 01:05 AM
14-10-2011 10:43 AM
"You will be contacted and told where you can collect your phone from"
Basically they have realised and diverted the delivery to *hopefully* a local store.
14-10-2011 10:53 AM