30-08-2013 02:00 PM
The advisors are offline - isnt this a contradiction of terms - open 24 hours a day, 7 days a week.
Tried 20 - 30 times in the day at night early hours 2am and 6am - always offline - cetainly not open 24 hours a day, 7 days a week.
Why not lust have a queueing system so you know whats happening rather than an arbitrary one which doesnt work!
30-08-2013 02:07 PM
30-08-2013 05:02 PM
I telephoned Customer services regarding a second hand phone - which i am led to believe was on Vodafone. I did a checkmend report on the phone but it seems to be an issue in Japan/Korea. Customer services told me that I should talk to Apple as they run the database of IMEI numbers. I spoke to Apple who told me that it was the carrier who is responsible for the blacklisting and that I should talk to them. So I am trying to find out what the issue is and whether it can be resolved. The phone is not lost, stolen, insurance claimed etc. Can you help I have the IMEI which I am not sure if I should put on here. Thanks
01-09-2013 01:51 PM
I think we'll need to take a closer look at this, can you get in touch here and we'll be with you as soon as we can .
11-09-2013 12:11 AM
I'd be grateful if someone could answer my questions or point me in the right direction to a landline number I can call from overseas that isn't going to bankrupt me.
12-09-2013 09:48 AM
13-09-2013 11:04 AM
Hi I'm trying to get a new Samsung Galaxy S4 for Uni next week for pick up in Cardiff but for some reason there are no listings of the shops available.
09-10-2013 01:34 PM
Thanks for your post.
If you need any help you can pop into any Vodafone store, or if you'd like us to get in contact you can find out how to get in touch here.
25-10-2013 11:43 AM
28-10-2013 10:29 AM
As you posted this a few days ago, have you got everything resolved now?
If not, take a look here for how to get in touch.
We’ll need to know what problems are you having though in order to help further.
31-10-2013 10:47 PM
You can remove content control online, through My Vodafone. Alternatively, you can call 191 and they can assist. Also you can pop into your local Vodafone Store with your passport or drivers license and the staff there can remove it for you.
In response to your second query, yes, Vodafone can unlock a phone that they supplied. If it was supplied on contract, the original owner will need to request the unlocking and there is a charge of £19.99 is the phone was supplied on contract less than a year ago.
14-11-2013 09:38 PM
17-11-2013 10:31 AM
If you would like us to take a look at the freebee and IOU issue on your account, please contact the team using the details here.