15-11-2011 11:35 AM
The stock update post says that the iPhone 4s 16gb black is now in stock. Does that mean ALL outstanding orders will be sent out or that only the oldest back orders will be filled?
Sorry for posting regarding stock updates again, just wanted some clarity
15-11-2011 11:42 AM
I ordered a 16GB iPhone 4S in black on the first day of preoders, which I believe was on the 7th of October. DPD subsequently lost my order - and uI got a £30 credit on my account as compensation - fair enough. However I am still sitting here with no new phone, over a month after it was released. It's shocking.
I came on here to check the availibilty of the phones and to my delight saw they were in stock. However, I have just come off the phone with 191 who inform me that they have absolutely none in stock and it may be 3-4 weeks before they do and there is nothing they can do for me.
I've been a VF customer for over 10 years now, and have never been with another phone provider, but this is seriously questioning my loyalty. It would seem that there is no collaboration between different VF departments at all - the right hand has no idea what the left hand is doing, and sometimes it doesn't even know what it's doing itself.
15-11-2011 12:18 PM
I like how my post has been moved and I wasn't even told about it, I had to search for it myself, and the mod in question hasn't even had the decency to respond after moving it. The communication and customer service levels from VF are seriously slipping, Not happy at all.
15-11-2011 12:39 PM
Many thanks for your posts here.
When it comes to any handset orders made where the phone is out of stock, the orders are placed on back order and will be fulfilled in the order which they were all made when stock is available.
As it stands we do have different stock sources for online, over the phone and in stores.
The stock updates that we provide on the eForum are related to online stock only, the reason for this is that the eForum predominantly deal with online order queries and not those made in store or via 191.
You will notice that any order related queries are being merged and sometimes closed to help keep all of these queries in a single place and also allow other users to see what is going on whilst allowing us to update everyone with the same query at the same time.
If any one does have a query with their order, please place a post in our deliveries thread quoting your order number and one of the team will be able to take a look at this for you.
For any post made around the deliveries and orders of the iPhone without an order number, they will subsequently be merged into our general discussion thread for the reasons quoted above.
As this is a duplicate thread we are now closing this thread and would request that any future posts made around stock or deliveries of the iPhone 4S be posted in the relevant threads as mentioned above.